Experienced Personal Shopping Manager and a stylist with a demonstrated history of working in the apparel and fashion industry. Skilled in Trend Analysis, Luxury Goods, E-commerce, Retail client experience strategy, and Event Management. Manage a team of up to 30 personal shoppers, assistants and interns. Using cut data to influence selling strategy. Strong arts and design professional with a Bachelor’s Degree focused in Psychology from University of Roehampton.
Providing expert advice and support on Style and Customer experience with The Yes development team
BRWN_PAPR aims to support fashion brands and service led companies with B2B and B2C opportunities. - Business strategy - New business development - Client experience / relations - Acquisition and Retention - Project management - Wholesale - VIP / STYLING - Trunk show and sales support - Social media management - Recruitment and training
Working directly with high profile and HNW individuals in the entertainment industry for promotional press tours and red carpet events
- Managing a team of Personal Shoppers, Assistants and sales interns - Using data to drive performance, set individual and team targets - Particularly focussing on Conversion, retention and AOVs per quarter - Developing chat scripts/ quick responses for frequent incoming enquiries - Coaching and mentoring sales team with a dedicated focus on training and development of all levels - Driving year on year increases in team sales and customer acquisition numbers in line with business plan, - Motivating the teams to achieve this through positive leadership and a heavily data driven approach. - Continually seek to personalise the individual experience of customers shopping through the team. - Devising and developing new and interesting ways to engage clients on chat based platforms - Entertaining and overseeing Client appointments - Organising and leading shopping trips globally to support clients needs of accessing the newest and most interesting luxury product
- Managing a high net-worth client base specifically looking after the middle east and African regions. - Curating editorialised product content - driving interest and sales - Managing special and pre-order sales - Strategic planning for retention and acquisition in given regions - Created and accomplished a new Private Client event format focussing on emerging cities to engage new clients and drive sales (pre-order mainly) - Collaborating with several departments creating the Private Client App - Working directly with boutique partners and brands to improve product offering for our Private Client members - One to one styling appointments/ Wardrobe management - Forging relationships and working closely with key luxury concierge and personal shoppers to expand client base - Travelling to key regions to represent Farfetch Private Client, maintain relationships with existing members and to explore from a competitive angle and facilitate Private Client events
Currently I provide a luxury personal shopping service for high net worth individuals.
Dominique is trust worthy, reliable and a team player. Her energy is captivating and she understands fashion, trends, styling and customer service to a very high standard. Dominique is personable and easy to get along with and is a pleasure to work alongside. She would be an asset to any organisation.