Ross Menke

• Managed Salesforce clienteling operations and data integration across 67 direct retail locations in North America, Europe, and Asia, ensuring data accuracy, compliance, and operational consistency across all markets. • Led cross-functional collaboration with IT and development teams to build and launch the Bryclient application, improving client data capture workflows and enabling client advisors to engage clients on a more personalized level. • Contributed to the end-to-end implementation of a new POS system across all retail locations, coordinating store team adoption, training, and operational readiness throughout the rollout. • Created and distributed monthly market newsletters using Power BI, featuring KPI dashboards, performance metrics, and campaign updates across North America, Europe, and Asia-Pacific markets. • Supported retail staff adoption of Salesforce, SAP, and Jira systems, delivering training and guidance to improve operational efficiency and client experience at store level. • Partnered with marketing, IT, and regional teams across multiple time zones to align operational priorities with brand campaigns, product launches, and client engagement initiatives.

• Managed financial reporting and accounting operations for multiple companies with a combined net worth exceeding $20 billion, ensuring accuracy, compliance, and timely delivery of all financial outputs. • Oversaw payroll processing, quarterly financial reports, weekly cash flow reports, and accounts receivable reporting across multiple client accounts. • Maintained financial accuracy and data integrity across client accounts, contributing to audit readiness and internal compliance standards. • Trained new employees on client database management, financial procedures, and internal reporting systems.

• Managed the operational launch of four new retail stores and a new concept store (Bakesale), overseeing store setup, inventory, systems, staffing, and grand opening execution end-to-end. • Conducted weekly market analysis and adjusted pricing strategies using sales and performance data, identifying trends and opportunities to drive revenue growth across all locations. • Managed POS systems across all store locations, ensuring operational consistency, reporting accuracy, and seamless client transactions. • Trained employees on CRM usage, sales procedures, and operational standards, building team capability and ensuring brand consistency across the retail network. • Developed and maintained vendor relationships to support supply chain reliability, cost efficiency, and product availability across all store locations.

• Delivered elevated client experiences in a luxury-adjacent retail environment, developing expertise in clienteling, product knowledge, and high-touch customer engagement. • Led department management responsibilities, acted as liaison with senior executives, and served as a team leader within the menswear division.

• Managed inventory accountability and performed electronic inventory adjustments at one of the largest Target locations in the United States, ensuring stock accuracy and operational compliance.

• Founded and operated a remodeling and facilities services company supporting a large hospital system, managing all aspects of the business including day-to-day operations, financial management, client relationships, and vendor coordination. • Grew the company to five employees with an average annual gross income of $400,000, demonstrating end-to-end business ownership and P&L accountability.

• Managed day-to-day operations of subcontractors, material delivery, and site coordination for the construction of a custom $2.1 million single-family home, delivering on time and within budget.