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Johannah Gabrielle Alferos

I am a hardworking sales assistant that has own initiative to complete task and satisfy customer.
About

I am an experienced Sales Assistant at Next PLC, skilled in exceptional customer service, store organisation, and teamwork. My communication skills and attention to detail ensure a pleasant shopping experience for all customers.

Previous Brands
NHS-Crawley
Next PLC Crawley
Work Experience
Ward Helper Volunteer
Feb ‘23 - Jan ‘24
NHS-Crawley

I was a ward helper volunteer, my responsibility was to provide companionship to service users and ensuring that their safety is maintained. I take notes and have developed observational skills as I would need to identify individuals who are unable to ask for help. In addition, I have developed an excellent communication, as I would ask questions towards my volunteer manager or ask help from nurses for certain assistance that I cannot provide service users. I have also initiative to help people by checking on them and having notes of certain unusual behaviors that they might have.

Sales Assistant
Aug ‘22 - Now
Next PLC Crawley

I have worked at next for 2 years and have developed experiences with communication. This allowed me to communicate well and be able to give individuals a best shopping experience. Listed below are some of the few skills I do during my role as a sale assistant. • Provide a safe and clean environment by organizing shelves and products. • Giving a good customer service by providing a friendly and safe service to individuals. • To work together with the team by separating tasks and helping each other.

Retail Experience
Retail Category
High street
Product Category
Menswear
Womenswear
Accessories
Watches & Jewelry
Beauty & Fragrances
Footwear
Other
Responsibilities
Greeting
Client Help
Aftercare
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Transactions
Upselling
Client Advising
Styling
Store Maintenance
Order preparation
Languages
English - Fluent
Education & Training
Hazelwick
‘23 - ‘24
GCSE or equivalent in Mathematics
HAZELWICK SCHOOL
‘23 - ‘24
GCSE in English Language
HAZELWICK SCHOOL
‘22 - ‘24
A Level in Photography
HAZELWICK SCHOOL
‘22 - ‘24
A Level in OCR level 3 Cambridge Technical Health and Social Care
HAZELWICK SCHOOL
‘22 - ‘24
A Level in WJEC Level 3 Food and Nutrition