I am an innovative professional within the Jewellery Trade. I am a hard-working & passionate designer with extensive experience gained from a successful career within the industry & customer facing roles, Such as; Corporate, retail, sales, customer service, designing and manufacturing. I utilize exceptional customer service, creative drive and and business acumen skills to engage with customers and colleagues to provide them with a unique experience. I have a passion for developing and learning new skills. As such, an asset to any team.
Work with impeccable attention to detail Compiling quotations for high end Contractor projects •Renewing and maintaining Marketing Content Schedule •Renewing the Information and design of Datasheets •Updating daily reports •Ensure customer satisfaction through the sales process – including process enquiries and orders, and that communication is maintained from the first contact and tasks are completed on time. •Manage administration throughout the sales process including handover at order stage •Task set up & monitoring throughout process – including handover to operations, booking site surveys, managing drawing approvals and purchasing. •Ensure effective communication & handover between internal teams & the customer - ensuring proper attention to detail •Creating database full of resources for colleagues (technical information, updated images, FAQ and many more)
Ensuring customers received exceptional levels of service whilst in the restaurant •Effectively communication with customers, kitchen and bar staff and management to ensure a streamlined and efficient service. Replenishing stock and cash handling
Played an integral part within the jewellery design team; Successfully introduced the use of CAD within the business, Expertly designed unique pieces including wedding rings, engagement rings, stock pieces and bespoke items of jewellery •Created modern and eye-catching window displays to attract customers – ensuring all jewellery was perfectly positioned within the display •Provided customers with exceptional levels of service and unique shopping experience - ensuring their needs were met and expectations passed. Communicated with clients in a professional and friendly manner whilst in store for jewellery repairs, polishing and plating •Completed a variety of other duties including – Sales; stock control; shop maintenance; quotation; cleaning; filing, answering calls and general administration Sales
Dealt with the entire jewellery repair process •Created professional window displays •Developed strong selling techniques and knowledge of wholesale to increase company sales