Janine Gayle

My role volunteering at the charity consisted of me • Welcoming parents into the house/charity • Supporting and guiding parents, helping them to navigate their complexities of raising children • Offering a empathetic listening and emotional support to parents helping them manage stress and anxiety • Providing a safe space for parents to share their concerns, experiences and triumphs • Empowering parents to become effective advocates for their children • Develop personalised action plans to address the unique needs and goals of each parent • Provided ongoing follow up to ensure that parents are supported as their needs evolved • Maintained accurate records of interactions, support provided and progress made between myself and mentee • Provided immediate support and resources to families in crisis situations

My role as a Teaching Assistant to years 3 and involved me • during lunchtime and breaks, to ensure safety and appropriate behaviourWorking one to one with a small group of students, especially those that needed extra support, or with special educational needs • Supporting the delivery of lessons, by reinforcing content, assisting with technology and facilitating learning activities • Helping manage and support positive behaviour in the classroom, implementing behaviour management plans as needed • Monitoring students

My role within the Contemporary Jewellery Department consisted of me • Building successful relationships with customers and encouraging repeat business • Achieving monthly sales target • Collecting customers CRM details • Listening to customers needs • Liaising with buyers, managers and brand ambassadors • Opening store accounts cards • Answering incoming calls to the department in a professional and friendly demeanour • Giving professional advice and style direction