Scarlett Greenwood
I have hands-on experience in customer service, product presentation, inventory control, and store operations within fast-paced retail and studio environments. I adapt quickly, maintain high visual standards, and am passionate about delivering excellent service and supporting all aspects of shop floor activity in fashion and lifestyle settings.
Managed documentation, inventory tracking and operational logistics across a high-volume live event with complete accuracy under significant time pressure. Coordinated information flow between multiple teams simultaneously, ensuring all parties had accurate, up-to-date records throughout, demonstrating composure, reliability and operational rigour in a fast-moving environment.
Handled and prepared product samples in a professional shoot environment, supporting on-set image preparation and visual presentation to a high editorial standard. Collaborated within a fast-moving creative team, adapting quickly to changing requirements while maintaining precision and a consistently high standard of output.
Managed end-to-end digital content production across TikTok and Instagram, from creative brief and shoot direction through to CMS publishing, performance analysis and strategy optimisation, achieving organic reach of up to 17.5k TikTok views and 5.5k Instagram views. Built and maintained Excel-based tracking templates for content schedules, budget management and performance reporting across concurrent projects, developing strong data management and analytical habits. Applied SEO best practices including keyword research, metadata optimisation and taxonomy structuring to improve organic discoverability across digital platforms. Coordinated with external collaborators on creative briefs, timelines and asset delivery, developing clear cross-functional communication and project management skills.
Led the development of a unisex capsule collection concept for a live fashion industry client, producing detailed collection documentation, market research, competitor analysis and commercial recommendations. Managed a multi-stakeholder critical path with full accountability for accuracy and on-time delivery across all outputs.
Drafted written content, briefing documents and stakeholder communications across multiple simultaneous projects, developing strong copywriting instincts and a disciplined approach to tone and accuracy. Maintained meticulous internal documentation and process records across overlapping workstreams, meeting concurrent deadlines with consistent accuracy. Produced structured performance reports synthesising data and qualitative feedback into concise internal summaries for senior stakeholders. Liaised with external partners and vendors to resolve issues under time pressure, building strong cross-functional communication and problem-solving skills.
Delivered consistent, high-quality customer-facing service in a fast-paced, high-volume environment, building composure, reliability and a strong customer-first approach under pressure.