Dweet
Dweet

Idil Hassan

Friendly and adaptable customer-service professional with strong people skills, quick learning ability
About

I have hands-on retail experience as a Keyholder at Claires, handling store operations, cash management, and team supervision. I’m passionate about customer service, adaptable to fast-paced environments, and committed to maintaining high standards while representing brands professionally on the shop floor.

Previous Brands
Hatching Dragons
Vega Marketing
Claires
Chaiwala
Sodexo
Offspring
Hornsey Sixth form College
Work Experience
Early years teacher
May ‘24 - Jul ‘25
Hatching Dragons

Assist with personal care routines, including feeding, toileting, and hygiene, as appropriate. Maintain accurate records and contribute to children's learning journeys and development plans. Attend regular training and staff meetings to keep up to date with best practices and regulatory requirements. Create a safe, stimulating, and inclusive environment where children feel secure and valued. Support children's physical, emotional, social, and cognitive development through play-based learning. Promote positive behaviour and manage challenging situations using consistent and fair strategies.

Sales and Customer Service
May ‘23 - Oct ‘23
Vega Marketing

Establish enduring connections and confidence with client accounts by means of transparent and dynamic dialogue Generate sales leads Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times Participate in training and professional development and put new skills to immediate and meaningful use

Supervisor Keyholder
Nov ‘22 - May ‘23
Claires

Establishing performance objectives and due dates in a manner consistent with the strategies and vision of the business Arranging the process and making sure that workers are aware of the responsibilities assigned to them Tracking worker output and offering coaching and critical criticism Managing the cash register and handling any cash deposits or withdrawals Opening and closing the store

Front of house
May ‘22 - Oct ‘22
Chaiwala

Providing excellent customer service and ensuring customer satisfaction Maintaining the appearance, cleanliness, and safety of the guest areas Ordering, maintaining, and managing supplies and inventory Complying with the company's policies and procedures

Multiskilled Operative
Sep ‘20 - Jul ‘21
Sodexo

Engage in conversation with those that come to the testing location to make sure they comprehend and feel at ease with the procedure. Support and reassure the individuals throughout the testing process Dedication to the task at hand as well as adherence to the stringent guidelines and protocols Participate in hand washing training and make sure your personal hygiene Is kept at an optimal.

Tutor
Sep ‘18 - Mar ‘20
Offspring

Assist students academically with areas they struggle in Deliver the GCSE curriculum in accordance with stipulated criteria Give feedback to students to help them in their learning Monitor the progress of students on their subjects Help with the development of study skills in connection with the curriculum.

Media and Communications Coordinator
Sep ‘18 - Jul ‘18
Hornsey Sixth form College

Guided a team in how to effectively communicate with the school whilst being engaging. Differentiate the sixth form from different sixth forms in terms of quality of learning and post sixth from progression Listen to feedback from the students and the local community to improve the quality of leaning at the sixth form college

Retail Experience
Work Environment
Boutique
Department store
High street store
Responsibilities
Greeting
Stock control
Open/closing store
Recommendations
Anonymous
Mentor/Coach - Manager, Vega Marketing
May 2023 - Oct 2023

She is extremely hardworking and respectful at all times. She’s been a pleasure to work with

Languages
Somali - Native
English - Fluent
Education & Training
Hornsey School for Girls
‘18 - ‘20
A Levels / Btec
Hornsey School for Girls
‘12 - ‘18
GCSEs