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Sara Soltani

Assistant
About

QMUL student

Previous Brands
Iranian Hospital of Dubai
London Event Player
Pearl Gulf
The White Company
Guess?
H&M
Work Experience
Key Holder
Mar ‘24 - Now
Guess?

o Put customers as a priority o Accumulated a high product knowledge o Maintained a welcome and tidy store environment to ensure an excellent customer experience o Stayed on top of tasks and worked with diverse customers o Worked well with the team and dealt with challenges o Worked as a team leader and guided the team o Handled cash and supported team to reach the target KPIs and daily and monthly targets

Sales associate
Nov ‘23 - Mar ‘24
H&M

o Put valued customers first o Maintained a welcoming and tidy store environment, ensuring every visit is a delightful experience. o Stayed on top of tasks and worked with various customers o Dealt with customer needs

Lab assistant
Jul ‘23 - Sep ‘23
Iranian Hospital of Dubai

Hospital test order analyser o Engaged in hands-on laboratory analyses across diverse sections: Haematology, biochemistry, serology, hormone, microbiology, and advanced PCR unit. o Studied techniques and methodologies of data analysing in each section.

Assistant organizer
Mar ‘23 - Now
London Event Player

o Organize events for students around London o Assist with event set up o Involved in event marketing and sales point

Sales advisor
Mar ‘23 - Jun ‘23
The White Company

o Stayed ahead of tasks and understood how to prioritize o Understanding customer satisfaction comes before all else o Dedicating personal time to enhance TWC product knowledge o Worked with different customers that challenged me every time

Trading Assistant
May ‘19 - Apr ‘21
Pearl Gulf

o Organized company schedule and meetings o Involved in business meetings when required o Assisted with clientele and enquiries

Retail Experience
Retail Category
Luxury
Other
High-end luxury
Work Environment
Department store
Other
Shopping centre
Product Category
Accessories
Womenswear
Watches & Jewelry
Footwear
Beauty & Fragrances
Other
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
CRM
Client Advising
Upselling
Transactions
Returns & Exchanges
Packaging
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Store Maintenance
Open/closing store
Languages
English - Native
Persian - Native
German - Basic
Education & Training
Queen Mary University of London
‘22 - ‘25
Bachelor of medical bachelor of surgery