Carla Palazzo
As a luxury retail professional with a strong passion for design and fashion, I have developed a deep understanding of client experience, personal styling, and premium customer service through both formal education and hands-on industry experience. Throughout my career as a client advisor, I have had the opportunity to work closely with clients, understanding their preferences and helping them make confident, personalized fashion choices. This experience has strengthened my communication and interpersonal skills while teaching me the importance of creating a memorable and refined customer journey. My background in fashion design also gives me a strong understanding of garment construction, fabrics, craftsmanship, and aesthetics, allowing me to connect with products on a deeper level and communicate their value authentically to clients. I take pride in delivering a thoughtful, elevated, and client-focused experience, ensuring every customer feels welcomed, understood, and valued. Passionate about luxury fashion and attentive to detail, I am excited by the opportunity to contribute to a brand that values creativity, excellence, and exceptional service.
Client advisor at Theory | Passionate about luxury retail, client experience and contemporary fashion.
Increased sales turnover by developing strong client relationships thorough an individual approach. Providing support with administrative tasks such as sales reports, inbound calls and orders. Assisting the VM to maximise sales in all categories while complying with Company operational guidelines and stock procedures. Assisting with arranging stock transfers, online orders deliveries and clients’ returns. Responsible for store opening and closing.
Temporary Sales assistant and Hostess at: Prada Selfridges-Sales Assistant Hermes Selfridges-Hostess Offered a warm and welcoming environment, ensuring clients feel valued and attended to from the moment they step into the store or engage with the brand. Provided a high level of personalized service, catering to clients' specific requirements and ensuring their satisfaction throughout the shopping experience. Demonstrated a deep understanding of luxury fashion products. Utilized effective selling techniques, such as cross-selling and upselling, to maximize sales opportunities.
Hello, Carla has exceptional selling skills, definitely a team member I would love to have in my team.