Addam Idris

Assistant administrative

Experienced retail professional with roles including Fragrance Consultant and Retail Manager. Proficient in customer service, stock management, and sales optimisation. Fluent in Urdu and English, adaptable to various retail environments, ensuring excellent product knowledge and efficient operations.

Previous Brands
Little Desert Shop
Ahmed Clothing
Work Experience
Fragrance specialist
Dec ‘23 - Now

Retail worker
Nov ‘23 - Dec ‘23

• Operated cash registers with accuracy and processed cash and card transactions. . Managed daily administration process associated with sales, stock control and deliveries, ensuring all orders were progressed on time. . Replenished floor stock and processed deliveries promptly, maximising product availability for customers. . Assisted customers with product selection and sales, recommending items to increase transaction value. . Maintained knowledge of products and features to provide recommendations to customers.

Front of House/cashier/waiter
Jun ‘23 - Nov ‘23
Little Desert Shop

• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds. • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport. . Warmly greeted guests upon arrival to create welcoming atmosphere. . Checked in with customers during meals to check orders were received correctly and met guests' expectations. . Delivered exceptional service by greeting and serving customers in timely, friendly manner. . Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene. . Managed restaurant closing duties, from cleaning dining areas to cashing up tills. . Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas. . Served high volumes of guests in fast-paced service environments with exceptional customer care. . Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards. . Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals. . Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences. . Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies. . Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.

Warehouse Assistant
Jan ‘23 - Apr ‘23
Ahmed Clothing

. Processed orders using handheld scanners with speed and precision. . Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets. . Cleaned and maintained warehouse equipment, ensuring proper working order to maximise operational efficiency. . Kept warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation. . Planned and optimised stock handling by forecasting storage and resourcing needs. • Ensured accuracy of outbound deliveries, verifying stock against dispatch documentation. . Sales assistant • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. . Guaranteed high levels of customer satisfaction through product knowledge and attentive service. . Created attractive product displays to enhance customer engagement and boost sales. . Built lasting relationships with clients through customer service interactions. . Resolved customer complaints and process issues with proactive problem-solving skills. . Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities. . Updated product labelling and promotional pricing. . References available upon request

Administrative Assistant
May ‘22 - Dec ‘22

• Displayed strong customer service skills with professional telephone manner to resolve customer enquiries. Maintained office files in both electronic and hard copies. . Scheduled and confirmed appointments for entire management team. .Ran reception areas by greeting visitors and responding to telephone and in-person requests for information. .Managed incoming and outgoing calls for busy office. . Streamlined operations by organising files and documents to implement improved workflow and organisation. . References available upon request

Retail Experience
Retail Category
High street
High-end luxury
Work Environment
Department store
Shopping centre
Travel retail
Flagship store
Product Category
Leather goods
Beauty & Fragrances
Complaint handling
Client Help
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Health & safety
Open/closing store
Direct manager - Manger , Boots
Dec 2023 -

I am writing to provide a job reference for Addam Idris, who has worked as a Fragrance Specialist under my direct supervision at Boots. During his tenure, Addam has consistently demonstrated exceptional expertise in the fragrance industry and has been an invaluable asset to our team. Addam possesses a deep understanding of various fragrance profiles and has a remarkable ability to match customers with scents that suit their preferences and needs. His knowledge of both popular and niche fragrances is extensive, allowing him to provide insightful recommendations and personalized service. His passion for fragrances is evident in every interaction, and he is always up-to-date with the latest trends and developments in the industry. Addam's customer service skills are exemplary. He has a natural talent for building rapport with clients, ensuring they feel valued and understood. His attention to detail and dedication to providing a superior customer experience have resulted in numerous positive feedback and repeat customers. Additionally, Addam is highly organized and proficient in managing inventory, which has greatly contributed to the smooth operation of our fragrance department. In summary, Addam Idris is a highly skilled and dedicated Fragrance Specialist. His expertise, professionalism, and commitment to excellence make him an outstanding candidate for any position in the fragrance industry. I highly recommend him without reservation. Please feel free to contact me if you require any further information.

Urdu - Basic
English - Fluent
Education & Training
St Joseph's College
Unknown - ‘24
A-Levels: Biology, Business, Geography,