Stephanie Ann Shivamber
Results-driven management professional with a strong foundation in customer experience, team leadership, and operational strategy. With years of hands-on experience across wellness studios and retail environments, I specialize in driving team performance, streamlining day-to-day operations, and delivering consistently exceptional client experiences. My background includes leading multidisciplinary teams, managing high-volume spaces, overseeing visual merchandising, and executing local marketing initiatives. I’m known for my ability to build positive team cultures grounded in accountability, organization, and service excellence. I approach every role with a solution-oriented mindset, sharp attention to detail, and the agility to adapt in fast-paced, customer-facing environments. I bring a deep understanding of performance management, scheduling, client communication, and brand representation always focused on creating seamless experiences that support both business goals and customer loyalty. Passionate about leadership, efficiency, and continuous growth, I take pride in fostering environments where teams thrive and customers return.
Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more. Strive for continuous growth by setting goals, prioritizing work and analyzing business performance Effectively resolve customer challenges while maintaining a safe and therapeutic environment Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly Develop positive relationships and build confidence with employees, members, and guests
Oversee daily operations of a high-volume wellness studio, ensuring a seamless client experience and optimal team performance. Lead and support a multidisciplinary team of therapists and front desk staff through hands-on training, performance management, and clear communication. Implement and maintain cleanliness, organization, and visual standards across all studio spaces to reflect brand excellence. Manage scheduling, inventory, client communications, and studio supplies to ensure efficient workflow and exceptional service delivery. Collaborate with upper management to execute local marketing initiatives, team events, and monthly sales goals. Resolve client concerns professionally and promptly, maintaining a high standard of customer satisfaction. Foster a positive, team-oriented studio culture grounded in accountability, wellness, and growth.
Assisted customers in locating merchandise and recommending suitable alternatives. Replenished stock consistently to maintain product availability. Operated cash registers to handle sales transactions efficiently. Maintained tidiness in work environment to enhance customer experience. Ensured proper placement of products in designated areas for organization. Replenished stock and merchandise