I have extensive retail experience in customer service and sales, with roles at M&S Food Hall and JD Sports. Fluent in English, basic Portuguese and Spanish. Adaptable, target-oriented, and thrive in fast-paced environments. Skilled in cash handling, stock control, and complaint resolution.
same time as a lot of the colleagues were Spanish speakers, so I had to adapt and willingly learn Spanish. As it's in a tourist part of London Bridge it was very busy and booked but I persevered and pushed myself. I learned so many hospitality skills that I can carry for life. Work Experience (most recent)
My Role at Casa was a Waitress, working in a proper hospitality job has given skills I never thought I would endure in. The opportunity to be a part of launching a new restaurant was so exciting and rewarding. It unlocked potential characters. Being able to first hand see a launch watch a restaurant being built was fantastic. Being able to take a lot of people's orders while keeping a professional stance while being very busy was a challenge however I came through and was very capable. Casa is a Portuguese restaurant, so I met a lot of Portuguese colleagues and learned some new Portuguese aswell. Employment: El Pastor London Bridge
Dates: July2022-September 2022 My primary role at M&S Food hall was a sales assistant, where was putting food products out as well as helping out with the cash inquires and self-service payments. My journey there was short due to me moving to Birmingham for university. It was so useful and good experience as I learnt how to be more independent and hands on as I was responsible for looking out for food that are out of date and it is my responsibility if I missed. I enjoyed helping customers and the staff were polite. Employment:Casa Do Frango London Bridge & London Victoria New branch
My primary role at JD is that of a sales assistant, where I work as a cashier. During this role, I dealt with customers, a variety of different situations where quick action was required, and money. Customer service was the most important aspect of my job. I like to greet customers with a friendly smile. I also enjoy the satisfaction of making a customer happy after assisting
-Maintaining the appearance of the company's brands values and beliefs. -Giving further information to customers that need more assistance. -Very punctual, even when I lived in Kent before. Experience: Hospitality – 2years Agency's