I bring proven experience across six luxury beauty brands, excelling in clienteling, personalised styling advice, and consistently achieving sales targets. Detail-oriented, reliable, and fully flexible, I thrive in fast-paced retail environments and offer strong product knowledge. Bilingual in English and Mandarin.
Coordinated with clients, consultants and multidisciplinary teams to deliver projects to tight deadlines in a small, fast-paced studio. Presented proposals clearly and confidently to a range of audiences, including clients and review panels, while managing multiple concurrent workstreams with strong attention to detail under pressure. Worked collaboratively within a close-knit team, adapting quickly to shifting priorities.
Delivered clienteling and styling advice to a high volume of international customers, tailoring recommendations to individual needs in a fast-paced, high-footfall environment Consistently hit sales and upsell KPIs across six luxury beauty brands by building rapport quickly and offering genuine, informed product guidance Maintained in-depth product and collection knowledge to represent brand standards and give confident, on-the-spot recommendations Kept floor and stock presentation to a premium standard; handled cash, POS transactions and inventory accurately and independently
Independently managed client relationships end-to-end, from enquiry through to final delivery Sharp eye for detail, composition and styling, applied to creating polished, brand-appropriate visual content