I bring proven experience across six luxury beauty brands, excelling in clienteling, personalised styling advice, and consistently achieving sales targets. Detail-oriented, reliable, and fully flexible, I thrive in fast-paced retail environments and offer strong product knowledge. Bilingual in English and Mandarin.
Coordinated with clients, consultants and multidisciplinary teams to deliver projects to tight deadlines in a small, fast-paced studio. Presented proposals clearly and confidently to a range of audiences, including clients and review panels, while managing multiple concurrent workstreams with strong attention to detail under pressure. Worked collaboratively within a close-knit team, adapting quickly to shifting priorities.
Delivered clienteling and styling advice to a high volume of international customers, tailoring recommendations to individual needs in a fast-paced, high-footfall environment Consistently hit sales and upsell KPIs across six luxury beauty brands by building rapport quickly and offering genuine, informed product guidance Maintained in-depth product and collection knowledge to represent brand standards and give confident, on-the-spot recommendations Kept floor and stock presentation to a premium standard; handled cash, POS transactions and inventory accurately and independently
Independently managed client relationships end-to-end, from enquiry through to final delivery Sharp eye for detail, composition and styling, applied to creating polished, brand-appropriate visual content
Xiyu was an absolute pleasure to work with and a wonderful colleague to have on the team. She is incredibly friendly, approachable, and always showed a genuine interest in the work we were doing. We collaborated well, and I could always rely on her to follow instructions carefully and deliver what was needed. Her standout talent, however, is her exceptional skill with visualisations and graphical outputs—she consistently produces brilliant, high-quality visuals that elevate any project. She’s a reliable, talented, and collaborative person, and any team would be incredibly lucky to have her.