Dynamic Sales Associate with 3+ years of experience in Luxury, Retail, Hospitality, and customer service. Skilled in sales systems, maintaining high presentation standards, and fostering client relationships to drive repeat business and exceed KPIs. Proven ability to boost revenue through strategic sales execution. Seeking to bring expertise and enthusiasm to a new opportunity.
As a sales associate at Selfridges representing Pimes Limited, my role revolves around providing exceptional service to customers seeking luxury perfumes. I engage with clients to understand their preferences and guide them towards discovering the perfect fragrance from the collection available. I strive to create memorable experiences by sharing product knowledge, offering personalized recommendations, and ensuring each customer feels valued and satisfied with their purchase. A few of the brands I work for within Pimes are; BDK Parfum, Jimmy Choo, Ojar, Jusbox, Dolce & Gabbana, Acqua Di Parma, Born To Stand Out, Orebella and many more. My goal is to foster lasting relationships while upholding the standards of luxury and sophistication that define Selfridges and Pimes Limited.
Demonstrated extensive knowledge of artisan pastries, effectively communicating their qualities to customers. Upheld high standards of presentation and hygiene, enhancing the Patisserie Counters ambience. Proficiently operated point of sale systems, ensuring accurate and efficient transactions. Collaborated with culinary team to optimise product placement Boosting sales of featured items. Fostered strong relationships with repeat clientele through personalised service, enhancing customer satisfaction and loyalty
Responsible for controlling stock merchandise, operating checkouts and working with team members effectively to complete daily duties as efficiently as possible Maintaining a good speed with the cash register at the checkout during busy periods Recognised as a highly adaptable all rounder therefore occasionally placed with sole responsibility to manage an entire department Highly fast paced role tackling multiple workloads, whilst maintaining high customer service standards Team working to ensure product deliveries are done on time
Valeting and detailing customer vehicles Assisted co worker with social media posts Detailed 10 cars a day on average
Learnt the ability to work severely under pressure whilst maintaining exceptional work standards Communicated effectively with customers, kitchen staff and management Grasped the ability to listen actively, ask clarifying questions and convey orders in a clear and concise manner Resolving customer complaints and handling difficult situations with professionalism Developed sales skills such as suggestive selling, up-selling and cross-selling