Mohammad Baboa

Supervised a team of sales associates, ensuring the delivery of exceptional customer service and meeting sales targets. Coordinated with the inventory management team to maintain stock levels and ensure timely replenishment of popular items. Organised in-store events and promotions, which in turn increased customer attention and boosted sales significantly. Handled customer inquiries and resolved complaints, maintaining a high level of customer satisfaction. Provided training and mentorship to new staff, which created a knowledgeable and motivated team.

Led the jewellery sales department, which consistently exceeded monthly targets and sales by 11% each month. Developed and maintained relationships with high-value clients, providing personalised shopping experiences. Managed the display and presentation of jewellery items, ensuring a visually appealing and organised department. Conducted product demonstrations and educated customers on the features and benefits of various pieces. Assisted in the selection and ordering of new inventory, aligning with current fashion trends and customer preferences.

Oversaw daily operations in the Food Hall, ensuring a seamless shopping experience for customers. Coordinated with suppliers and vendors to maintain a diverse and high-quality product range. Made sure all health and safety protocols were followed, ensuring compliance with all regulatory standards. Engaged with customers to provide recommendations and product knowledge, improving their shopping experience. Led seasonal promotions and holiday displays, which massively increased sales during peak periods.