Elelyon Sandja

Store-approved for Selfridges and Harrods, with 11 months' experience delivering exceptional service in world-leading luxury department stores. Represented and supported prestigious beauty brands including Charlotte Tilbury, Lashify, By Terry, Huda Beauty and Lancome, adapting seamlessly to each brand's standards and ethos. Built strong professional relationships with concession managers, namely Lashify and By Terry, through reliability, worth ethic and consistent high performance. Delivered beauty consultations and expert makeup application, including colour matching and bespoke product recommendations for diverse skin tones and client needs. Maintained in-depth knowledge of luxury skincare and cosmetics, staying current with new launches and trends to provide informed advice. Consistently exceeded sales targets by offering personalised, client-focused services that built trust and long-term loyalty. Developed a loyal client base through attentive aftercare and follow-ups, even within a flexible, agency-based schedule. Utilised multilingual communication (Lingala, Thai and Mandarin) to engage with a global clientele, enhancing customer experience in fast-paced environments.

Developed and implemented social media content strategies using digital marketing platforms and analytical tools to boost brand engagement and audience reach. Created on-brand visual content using graphic design and content management tools. Conducted market research and customer analysis to guide product and marketing strategies. Delivered exceptional client-facing support, managing communications, bookings and secure payments. Applied makeup and styled models during shoots, contributing to brand identity and creative direction. Executed digital advertising campaigns with measurable impact on revenue and growth.