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Open to Permanent
Open to Permanent

Beatrice Okandju

An enthusiastic, hardworking, vibrant person willing and eager to learn new skills.
About

Experienced retail professional with a strong background in customer service

Previous Brands
WHSmith
Deliveroo
ZARA
Tesco
JOHN SMITH'S BOOKSHOP
Swift Worldwide Resources
Islington Council
SPACE HAIR SALON DE COIFFURE
LIVE MARKETING COMPANY
Slough Borough Council
VINCI Energies
Work Experience
Team Member
Nov ‘16 - May ‘17
WHSmith

• Working well as part of a team and individually • Being friendly and having a positive • Having a passion for quality service • Standard driven with a flair for detail • Being self-motivated and able to work in a busy environment

Internal Sales Representative
Jul ‘16 - Nov ‘16
Deliveroo

candidates. • Moving successful candidates through the application process • fulfilling your team's daily and weekly targets for successful interviews

Temp sale assistant
May ‘15 - Aug ‘15
ZARA

• Organizing an arranging the stockroom • Stocking shelves with merchandise • Attaching price tags to merchandise on the shop floor • Keeping the store tidy and clean

A Salon Hairdresser
Apr ‘14 - Sep ‘14
cut & curl

• Reception duties • Cleaning the salon, Including work areas and equipment • Booking Clients appointment face to face & by Phone • Shampooing and conditioning hair • Offering client tea and coffee

Sale Assistant/ Fragrance Consultant
Jan ‘14 - Jul ‘15
Tesco

• Greet Customers and Introduce Products • Providing outstanding customer services • Ensure the counter is tidy and dust free • Ensure there is stock on shelves to sell • Actively stopping customers in store and promoting luxury products to them • Demonstrating and advising on various product choices • Listen to the customers and communicate the benefits and features of products. • Achieve daily targets

Temporary bookseller
Jan ‘14 - Mar ‘14
JOHN SMITH'S BOOKSHOP

West London (January 2014 – Mars 2014) • Greeting customers who enter the shop and serving a range of customers • Advice customers about different books available. • ordering books for customers & Using Computer • Handling payments by cash, credit card ETC… • Dealing with enquiries & identifying customer needs • Offering advice to customers and recommending books, where appropriate • processing book deliveries and returns & Attaching price tags • Stocking shelves with merchandise & stock-checking books • Keeping up to date with special promotions and putting up displays. • displaying stock • creating in-store and window displays • unpacking, stock replenishment, tidying and Cleaning the Shop • Team Working, Healthy lifting

Office Administrator
Oct ‘13 - Jan ‘14
Swift Worldwide Resources

• Responsible for Reception & Telephone duties and General Office Administration • Meet and welcome Visitors • Distribution of incoming and outgoing post • Management of Meeting Room bookings • General office administration, scanning, faxing, copying, electronic filling ETC... • Preparation of all company courier packages and Arranged couriers • Ensure smooth completion of all global notarizations • Maintenance of the corporate filling system • Updating of Administrative procedures • Assisting with the preparation and update of tender documents • Stationery ordering and maintaining supplies-water & drink machine • Responsible for Facilities Management – general suppliers, security, insurance, lease & building maintenance • Liaising with marketing dept for merchandise ordering and distributing • Supporting requests for ad hoc administration from all departments • Maintain up to date global organizational charts • Effectively support the HR Team with the internal holiday and absence process for all local departments. • Handling mail such as replying back to people enquiry CV's ETC...

Care Assistants
Mar ‘13 - Jan ‘15
Islington Council

families Part time disabled Childcare Worker, Care Assistants (March 2013 – January 2015) • Childcare Worker My duties is to provide a safe environment for children and to provide for their needs such as playing with them, take them out, feeding them ETC. • Washing and changing children as required

HAIRDRESSER, Customer Service/Sales Advisor/ RECEPTIONIST ROLE
Apr ‘12 - Nov ‘12
SPACE HAIR SALON DE COIFFURE

• Answering telephone calls • Greeted & served customers • Talking to clients about their requirements • Dealing with customer queries and Advise clients on hair care • Perform reception duties such as making appointments for clients • Cashier duties • Helped customers decide on which product suited their needs best • Shampoo, weave, cut and style customer hair • Clean the salon, work areas and equipment •

TEMPORARY Retail Face to Face and Marketing Sale
May ‘11 - Aug ‘11
LIVE MARKETING COMPANY

Offering face to face advice to customers about the products and meeting customers and serving them with high standards, • Approaching customers personally in order to get donations for Wood Green animal shelter and deaf children charity.

HAIRDRESSER, Sales Assistant
Jan ‘11 - Oct ‘23
Cut and Curl

• Assistant in sales, Advising customers on new products • Working on the tills, Managing cash and payment • Dealing with customer queries over the phone • Taking orders and bringing items in from the stockroom. • Sales promotion activities, Sell retail and hair products

Nursery Assistant
Apr ‘08 - May ‘08
MARTINEAU COMMUNITY NURSERY

• Taking Care Of Children, Working and Playing With Children • Helping Children In learning with their work and pay activities • read books for Children • Working with team member and attending meetings

Retail Experience
Retail Category
High street
Luxury
High-end luxury
Work Environment
Boutique
Department store
High street store
Product Category
Womenswear
Accessories
Beauty & Fragrances
Other
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Client Advising
Styling
Packaging
Cash register
Upselling
Health & safety
Order preparation
Open/closing store
Product labelling
Product setup
Stock control
Stockroom management
Online orders fulfilment
References
Michael Mimbo
Worked together but different companies - Zara customer services , ZARA
May 2015 - Aug 2015

I Would highly recommend employing Beatrice, we had no issues with her at all, very professional and punctual. She came in at a time when we were very busy and fitted in well with the workload and balance. No concerns at all

Languages
English - Fluent
French - Basic