Josephine Vasquez GoñI
Forward-thinking professional currently pursuing an MSc in Luxury Management with a specialization in Hospitality and Events. <br><br>With a solid background in architecture and strategic leadership as General Manager at Elese, Josephine is now focused on deepening her expertise in the luxury sector, particularly in creating outstanding, personalized customer experiences. <br><br>Recently certified as a coach, Josephine also empowers women to break through barriers and reach their full potential, blending her passion for personal growth with innovative strategies.
International community cultivation meaningful connections and building a professional network on the French Riviera.
- Transformed client experience protocols that significantly improved customer satisfaction, establishing standards for premium service delivery. - Plan cross-functional customer journey mapping across touchpoints, reducing client onboarding time by 30% while enhancing service personalization. - Customer-centric product development initiatives, resulting in 20% additional revenue through enhanced client experience and retention strategies. - Amplified brand presence through strategic customer engagement at BNI Peru 2023 and EXPODECO 2022, expanding client acquisition through relationship-driven approaches.
- Managed end-to-end customer experience for 300+ projects, maintaining 100% satisfaction rates through personalized service excellence and proactive relationship management. - Redesigned customer service workflows and touchpoint optimization, eliminating 40% of service delays while enhancing the quality of client interactions. - Conceptualized and developed innovative products, including a pool chair, contributing to brand differentiation and customer engagement. - Leading comprehensive brand experience transformation including digital customer journey mapping and strategic event participation at EXCON (2016-2018), positioning the company as customer-centric market leader. - Implemented customer retention and growth strategies that increased client lifetime value by 60% through enhanced experience design and relationship building.
- Design, planing and 3D modeling of architectural projects in the education sector, single-family homes, renovations, among others. - I collaborated in the project Faculty of Mines. University of Moquegua . Perú
- Design, planing and 3D modeling of architectural projects in the multi-family building, single-family homes, renovations, among others. - Guiding clients through the home-buying process in the real estate sector.
- Design, planing and 3D modeling of architectural projects in the multi-family building, beach house, public park, among others. - Direct coordination with clients during the design process, acording to the project. www.habitare-ai.com