Karina Adachi
LVMH certified with luxury knowledge, I deliver premium customer service and handle client queries with care in fast-paced environments. Currently studying fragrance, I excel in complaint resolution and am fluent in English and Japanese, ensuring exceptional service for diverse clientele.
Engaged with 15+ customers daily, addressing queries and resolving complaints with care Managed high-pressure situations (refunds, cancellations) while maintaining brand reputation Coordinated with internal teams to ensure smooth issue resolution Demonstrated reliability, attention to detail, and premium service standards
Supported product manager with strategic planning, positioning, and market analysis Tracked product performance metrics and competitive intelligence Facilitated cross-departmental communication on product strategy and client needs Worked in Japanese business environment; experienced global brand adaptation
Led volunteer group creating handmade knitted and crocheted squares for vulnerable children in Africa Coordinated contributions from multiple volunteers; ensured consistent quality and timely delivery Demonstrated leadership, craft excellence, and commitment to social purpose