Naheema Miah
I have over three years’ experience in premium retail, including Selfridges Manchester, delivering attentive customer service, managing queues, restocking, and supporting busy teams. I thrive in fast-paced environments and always ensure every customer receives a warm, positive experience, adapting quickly to changing shop floor needs.
Serve customers at a high-profile pop-up dessert cart selling banana pudding and tiramisu, working continuous queues and heavy footfall after the brand went viral on social media. Keep service fast and accurate during sustained rushes — taking orders, assembling desserts and handling payments — while staying warm and welcoming with every customer. Manage queues and expectations on waiting times, calming frustration and turning busy periods into an experience customers come back for. Monitor stock through the trading day, restocking and rotating products to avoid sell-outs and maintain food safety and presentation standards. Work closely with a small team to run set-up, peak service and close-down to time, stepping in wherever needed without being asked
Provide excellent customer service through extensive product knowledge and a friendly, approachable manner. Monitor stock levels and replenish displays to ensure product availability and visual appeal. Work collaboratively with the team to meet sales targets and uphold Selfridges’ high service standards. Resolve customer issues and special requests efficiently, ensuring satisfaction and maintaining brand reputation
Delivered friendly and efficient service in a fast-paced environment, ensuring high customer satisfaction and repeat business. Took and processed orders accurately, both in person and over the phone, maintaining attention to detail under pressure. Maintained cleanliness, hygiene and food safety standards to meet health regulations. Worked collaboratively with the team to manage peak times and ensure prompt, accurate order fulfilment