Alexandra Campbell
I bring extensive experience in customer service, sales, and merchandising from fast-paced hospitality and events roles. I excel at guest engagement, till management, and upholding high retail standards, and am adaptable and team-oriented, thriving on busy shop floors and quickly learning new processes in dynamic retail environments.
Worked collaboratively with events teams to deliver and promote large-scale events. Helped with guest engagement activities, taking on entertainment roles. Managed ticket scanning and guest entry, responding appropriately to intoxicated or disruptive guests in line with venue policies. Sold and assisted customers with event outfits and merchandise.
Hosted private events (weddings) and managed evening nightclub operations, including guest management, entertainment, and restaurant setup. Prepared a range of cocktails and beverages. Provided table service indoors and outdoors, explaining the Arabic menu to customers.
High-quality customer service and efficiency in a premium, fast-paced restaurant. Served food and alcoholic beverages, including opening bottles. Maintained high presentation (polished, cleaning and dusting) and operated the till efficiently.
Trained new staff members, ensuring teamwork. Built strong relationships with customers by providing friendly service, remembering preferences, answering phone calls, and appropriately addressing questions. Made sure to increase sales by creating signs, pitching ideas, and doing supply orders.
Ensured children feel happy and safe while supporting learning and creative activities. Developed trusting relationships with parents and adhered to instruction
I am writing as Alexandra's former manager at Laurents in Paddington to recommend her for any role she applies for. Alexandra worked with us for three years and was a fantastic asset to the team. Even when we had a long rush of people, she stayed fast on her feet and made sure the shop always looked clean and tidy. Our customers really liked her because she is friendly and has a great attitude. I was particularly impressed by her memory. She could remember many orders by heart, which made the service feel very personal. Alexandra is responsible, hardworking, and takes great pride in her work. What really makes her stand out from other applicants is her natural ability to stay calm and professional under pressure while always keeping a high standard. I believe her eye for detail would make her a great fit for a luxury retail environment, and I highly recommend her.