You With a background in customer service and retail, I've thrived as a Stylist at Jo Malone, excelling in product knowledge and communication. My flexibility enables me to adapt from boutiques to pop-ups, with expertise in luxury goods. Exceptional at delivering customer experiences, I'm ready for my next retail role.
Role Responsibility: Deliver exceptional customer experience, building rapport and exceeding expectations Leverage your communication skills and our exceptional product ranges
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste. • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability. • Maintained spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance. • Screened and verified visitor IDs, maintaining security of personnel and office environment. • Managed bookings using Booker software to schedule, cancel and re-arrange appointments. • Provided clerical support to company employees, including copying, faxing and file management.
• Recommended call routing strategies, reducing average on-hold times. • Achieved daily performance targets, aiding department progression towards sales goals. • Increased client retention by building instant rapport and establishing customer trust. • Continually updated customer databases, ensuring compliance with GDPR regulations. • Handled high call volumes with accuracy and efficiency for optimum productivity.
• Recommended call routing strategies, reducing average on-hold times. • Achieved daily performance targets, aiding department progression towards sales goals. • Increased client retention by building instant rapport and establishing customer trust. • Maintained accurate knowledge of current services to provide informative customer advice. • Handled high call volumes with accuracy and efficiency for optimum productivity. • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Ibtissam was a wonderful person to work with. Was very friendly and got on well with all team members. when given tasks all tasks would be completed with perfection.