Amina Mohamoud

I provide administrative support to the Operations Team by raising purchase orders related to Service Charge and asset Management using CODA. Review PO's raised and invoices received in order to resolve queries from Service Partners. Run a PO summary report and action purchase orders that need to be receipted or closed; regularly monitor Direct Recovery Charges and liaise with the Billings and Credit Control departments on payments and queries; work with Property Accountants, action any Receipted not Invoiced PO's reports and liaise with Operations Managers and external companies when necessary.

Calculating weekly mileage undertaken by field workers and updating excel worksheet with correct mileage to reimburse. Logging deferrals that are sent to the mailbox from the Field Interviewers daily, into a public excel worksheet to ensure appointments are rescheduled. Uploading interviewers' training certificates to their respective personal folder. Updating the system with the interviewers' company emails and approving shift fees and time sheets daily.

Collecting customer details such as address and company details from internal system and transferring the details onto Excel spreadsheet. Creating invoices on system to charge customers, accordingly, writing up invoices forms and holding leters accurately on Microsoft Word in order for the invoices to be sent out promptly.

Dealing with customers queries over phone and emails, tracking orders, refunds, writing up and sending out forms, tracking and filing claims with couriers, resolving complaints, issuing gift cards, responding to queries, recording complaints, amendments and queries onto the CRM system. Logging data in excel spreadsheets regarding any lost/damaged items; liaising with warehouse team to rectify sizing/description errors.

to notify their employers. This is carried out for large organizations such as NHS, Arriva London and Bouygues among many others.

Working in computing department, selling laptops, computer desktops, tablets, mobile phones etc. Approaching customers and building rapport in order to identify the right products for them, whilst working toward the KPI's set out in order to meet the departments daily sales targets, in addition to this selling supplemental product care and support services. Replacing price labels, keeping store tidy, and processing sales transactions.

Greeting customers at entrance, working in the fiting rooms, keeping store tidy. Processing sales, refunds at the cash desk. Collecting Click & Collect orders from the stock room, replenishing the shopfloor with missing stock from the stockroom. Approaching customers and assisting them with their search for particular clothing items in order to me my daily sales targets.

Working in the décor department mixing custom paints, replenishing stock on shop floor, processing sales at the cash desk. Updating price labels, cleaning up paint spillages in department in order to avoid any accidents. Replenishing the color chart wall in order to display all available paint colours to customers.

Carrying out surveys over the phone with customers on behalf of companies such as Three Mobile, Vodafone, Halifax just to name a few. Logging and submiting all the data collected, whilst sticking to hourly targets.

Greeting customers at entrance, keeping store tidy, processing transactions at the cash desk, manning the fiting rooms.

Processing refunds and exchanges. Puting back any returned items to the correct department on the shop floor. Customer queries.