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Shruti Waykar

Reliable customer-focused professional with hospitality, retail & admin experience seeking customer service roles.
About

I bring hands-on experience as a sales associate in premium retail, excelling in customer service, till operation, upselling, and visual merchandising. Adaptable and reliable, I thrive in fast-paced environments, consistently maintaining high store standards and supporting my team to deliver exceptional customer experiences. Fluent in English and Hindi.

Previous Brands
OSEYO
Kingdom Of Sweets
ISIBANI RESTAURANT
Sports Direct Warehouse
Chaiwala
Work Experience
SALES ASSOCIATE
Mar ‘26 - Now
OSEYO

Operated tills and handled card payments accurately. Helped customers find products and answered queries. Refilled shelves and kept stock organised. Maintained store cleanliness and hygiene standards. Supported team members during busy periods. Kept displays tidy and well presented.

SALES ASSOCIATE
Sep ‘25 - Jan ‘26
Kingdom Of Sweets

Delivered excellent customer service by assisting customers with product selection and queries. Handled cash and card transactions accurately using POS systems. Icreased sales through upselling and product recommendations. Maintained visual merchandising and store presentations standards. Ensured store cleanliness and hygiene compliance. Responded to customer enquiries and provided product information.

HOSTESS
Nov ‘24 - Jul ‘25
ISIBANI RESTAURANT

Welcomed and seated customers, creating a positive first impression. Managed bookings, waiting lists, and peak-time customer flow. Provided menu guidance and upsold items when appropriate. Coordinated with kitchen and service staff for smooth operations. Handled billing and payments in a fast-paced environment. Handled customer queries and bookings via phone and in-person.

WAREHOUSE OPERATIVE
Jan ‘23 - Sep ‘24
Sports Direct Warehouse

Worked in a fast-paced warehouse environment handling high volumes of orders. Accurately picked and packed items based on system instructions. Maintained high levels of accuracy while meeting daily productive targets. Followed strict health and safety procedures at all times. Collaborated with team members to ensure smooth and efficient operations.

SALES EXECUTIVE
Jan ‘22 - Sep ‘22
Chaiwala

Delivered fast and efficient customer service. Took orders, prepared drinks, and handled payments. Maintained hygiene and food safety standards. Worked efficiently within a team during peak hours.

Retail Experience
Retail Category
High street
Premium
Luxury
High-end luxury
Other
Work Environment
Boutique
Department store
Shopping centre
Pop-Up
Other
Outlet
Travel retail
High street store
Flagship store
Product Category
Accessories
Watches & Jewelry
Leather goods
Beauty & Fragrances
Other
Responsibilities
Client Help
Greeting
Upselling
Transactions
Online orders fulfilment
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Delivery processing
Product labelling
Health & safety
CRM
Complaint handling
References
Anonymous
Direct manager - Manager, ISIBANI RESTAURANT
Nov 2024 - Jul 2025

Shruti worked with us as a Hostess at Isibani and was a reliable, hardworking member of the team. She consistently handled a fast-paced environment with professionalism, ensuring guests felt welcomed and had a positive experience. She was responsible for greeting customers, managing seating arrangements, supporting service operations, and handling busy shifts efficiently. Shruti was punctual, adaptable, and always willing to help the team when needed. She maintained a positive attitude even during demanding shifts and communicated well with both customers and colleagues. Her strong work ethic and willingness to learn made her a valuable part of our team. I would happily recommend Shruti for future opportunities.

Languages
English - Fluent
Hindi - Native
Education & Training
Nottingham Trent University
Unknown - ‘22
Media and Globalisation
Master of Arts