Joe Sejean
I have a passion for Retail and people who work in this industry. I have worked with worldwide brands like Gucci, Hermès, Versace, Salvatore Ferragamo, Jimmy Choo, Chopard, Barclays Private Banking, Etihad Airways and more to realize that growth is sustainable when people are put at the core thought process of an organization. I have helped brands with my teams to reach double digit growth with the asset and people they already had: this is the essence of profitable growth. My expertise is to make the Omni-channel ecosystem work in perfect sync with the teams, not against them and not apart from them.
Employee engagement is THE focus of the BRAVOS! We are a vibrant community of professionals dedicated to revolutionizing employee and customer engagement. Each month, we gather in Labs to collaboratively tackle pressing themes in engagement (learn more about our Labs https://awards.employeeengagement.ae/labs/). Our annual awards season highlights competitive showcases where members present their use cases to expert and next-gen juries. The season culminates in a gala dinner celebrating outstanding achievements. Open to all who wish to contribute actively, the BRAVOS! fosters sustainable growth through deep engagement. Join us to be a part of this transformative journey! https://awards.employeeengagement.ae/
Gleac is a premier expert-as-a-service network, offering both one-on-one and synchronous group sessions with top-tier experts, mentors, and coaches. This service caters to enterprises and government organizations, providing access to world-class guidance and advice.
https://taplink.cc/peoplenotnumberspodcast Engagement changes everything. If you are a professional who seeks to improve your Employee, Customer or Audience engagement, this podcast is for you. In each episode, you will meet inspiring people who will encourage to try new things, have more ideas, and grow.
The Compass is designed for high-intensity leaders who have mastered external success — but feel something is missing inside. At a pivotal moment in their journey, they realize that continuing as before is no longer an option. Together, we create a strategic pause — to unlock a new kind of inner momentum: aligned, powerful, and fluid. They don’t need to become someone else. They just need to learn how to listen differently to what’s already happening inside them. It becomes their compass. And that changes everything. Through crafted experiences and radical honesty, we help high-intensity leaders not just think differently — but feel aligned, live fully, and lead from the inside out. The Compass is designed for both individuals and teams.
Are your interactions with your Employees, Customers and Audience Authentic and Passionate? We are Eleven - The People Engagement Network and we can help. Eleven is a network of carefully selected companies and professionals who focus on People Engagement. We combine expertise in Retail, Luxury, Omnichannel, Digital, CX, EX, Branding, Loyalty, Gamification, Customer and Employees feedback, Coaching, Emotional Intelligence, Cloud Contact Centers and more. We work as a team to ensure your Employees, Customers and Audience are engaging with you in a passionate and genuine way. We partner with disruptive and innovative digital companies that transform your Engagement at all levels. We have a very high level of expertise in our craft with solid track records. For us, adding value is 1+1=11 We focus uncompromisingly on all the Human Beings impacted by the work we deliver.
Activate Experience is a company of the Customer Experience Group. We work with our Clients to: - Design Emotional Experiences through Emotional Mapping and Staff Feedback; - Identify and Remove obstacles to Customer Experience implementation (KPIs and Commission strategy, Role of the Managers, Recruitment methodology); - Evaluate Customer Experience impact on Business Performance and Clients' Recommendation; - Train Managers to ensure Business Sustainability and Culture Change.
Heading the Guest Experience Management division at a Group Level. In charge of the design and implementation of best practices for the Retail network in order to enhance Guest Experience and improve business performance.
Sector: Luxury Gifting / Tableware / Art items. Main Brands: Baccarat, Christofle, Daum, Lalique, ST Dupont, Tumi, Lladro, Bernardaud. Number of Points of Sales: 17 – Territory: KSA, Kuwait, Qatar, Bahrain, Lebanon. Responsibilities: perform all required actions in coordination with Marketing, Purchase and Customer Service departments to ensure turnover and stock coverage goals are achieved.
Sogedimo is a leading regional distributor in perfume, make-up and skincare, it is a company of Chalhoub Group. Brands: Acqua di Parma, Bond no 9, Chloe, Vera Wang, Balenciaga, Bottega Veneta. Responsibilities: - Provide support to the Commercial department with PR and below the line tools. - Analyse market and competition to detect business opportunities: price positioning analysis, exposure in retail outlets, competition analysis, general market trends evolution. - Set a marketing strategy for the brands and submit the marketing plan to brands and management. - Performance measured with the sell out performance of the brand and budget management. Achievements: - Sell out growth of Chloe +114% August 2011 YTD. - Sell out growth Acqua di Parma + 30% August 2011 YTD. - Re-launch of Bond no 9 brand in the GCC (no available comparable figures).
Reports to the Chief Human Resources Director Missions: In charge of all UAE-based trainings for back office staff (+/- 1,000 employees)
Creation and facilitation of: - seminars on Cross-cultural Team Management and - seminars on Social Negotiation
Collaboration in the creation and facilitation of a global program “Argue, Confront and Convince” for L’Oréal Canada. Website: www.aseretcongruence.com.
Trainer in communication : for managers, team leaders and employees. I create and facilitate the following Management programs and seminars: Negotiating successfully, Interviewing your employees, Managing in a cross-cultural context, Public speaking, Conflicts at work: opening doors for solutions, Improve your management style, Efficiency in one-to-one communication. Human ressources consultant : Certified for 5W software (www.pilotrhsolutions.com). I advise Human Resource Managers to create new positions, recruit new staff, integrate and follow-up with recently hired personnel, use statistics and measuring tools to identify training and development needs. Coach : I coach individuals and groups to achieve their goals and adapt to new challenges. This is a result-oriented approach focusing on how to gain autonomy within the change process.