Yasmine Khaled Fouad
Business management graduate with diverse experience in customer success, hospitality, and HR. Skilled in client relations, personalized service, and product/service improvement. Strongly focusing on enhancing customer satisfaction and business growth. I have worked in luxury hospitality, delivering high-end guest experiences, and in customer success, managing client engagement, retention, and service optimization. My background in HR includes recruitment, talent management, and team coordination, ensuring efficiency and alignment with business goals. Passionate about people-focused roles, problem-solving, customer satisfaction, personal growth, continuously learning, helping others grow, and making an impact wherever I work.
- Managed department reports, tracked progress, and provided structured updates to the CEO. - Oversaw departmental workflow, ensuring tasks were completed efficiently and aligned with company goals. - Coordinated and conducted interviews for job positions and internship applicants, streamlining the recruitment process. - Maintained and updated recruitment databases, ensuring accurate candidate tracking and selection. - Acted as a liaison between departments and management, facilitating smooth communication and reporting. - Assisted in strategic planning by analyzing department performance and identifying areas for improvement.
- Delivered sincerely elegant service to luxury guests by being the ultimate luxury host, creating unforgettable experiences by hyper-personalizing the guests’ stay. - Crafted moments of surprise and delight that guests will cherish for a lifetime, and continuously re-imagined their experience to be at the forefront of iconic luxury. - Anticipated guest needs to deliver effortless luxury by thoughtfully and intuitively asking questions, actively listening, and observing clues to learn guest preferences. - Attended to all guest needs and provided seamless service by communicating guest information across all hotel departments. - Demonstrated empowerment to exceed guest expectations by taking ownership of the guest opportunities and requests, offering alternatives, and following up to ensure every detail has been executed flawlessly in the quoted timeframe.
- Bridged the gap between sales and customer support to ensure efficient quality service delivery. - Kept clients engaged and ensured regular use of Zedny products to build customer loyalty. - Established clear client retention goals and set milestones for the clients and employees to work towards. - Promoted product value through customer experience to upsell services and products. - Assisted in creating training and engagement plans. - Predicted production needed to sustain business growth and profitability by maximizing value. - Built, edited, and updated the client and content database while analyzing customer data to improve customer experience. - Analyzed customer activity to identify risk and work proactively. - Aided in product design and product development.
- Gained knowledge in financial literacy and entrepreneurship. - Participated in career preparation sessions, developing professional skills and insights to enhance my career trajectory. - Took part in personal finance management sessions, learning strategies to effectively manage finances and make informed decisions. - Gained valuable insights into entrepreneurship, cultivating the mindset and skills necessary to think innovatively and pursue entrepreneurial ventures.
- Prepared recruitment forms and managed the recruitment process. - Prepared and organized an HR database system for the platform to ensure efficiency and proper HR data management. - Managed the interviewing process of shadow teachers and special needs experts. - Handled the selection process for the accepted candidates to ensure quality service delivery. - Created, edited, and organized the interviewee profiles database. - Prepared volunteers' recruitment forms and managed their screening and selection process based on the platform's mission, goals, and values to achieve business objectives while keeping customer interests as the top priority. - Fostered a customer-centric mindset that aided in handling customers and our accepted candidates.
- Completed a multi-department internship at ItalFluid Oil Services Company, gaining hands-on experience in accounting, supply management, HR, and safety departments. - Took a session on the oil production industry, learning about the processes from start to finish and understanding its importance to the global economy. - Attended a session on contract preparation, gaining insight into how contracts are created and their significance in business operations. - Participated in a session on safety protocols, emphasizing the critical importance of safety in the oil and gas industry. - Contributed to the accounting department by organizing and arranging a filing system, improving operational efficiency, and data management.
- Built sustainable relationships and trust with customers through open and interactive communication. - Provided accurate, valid, and complete information using appropriate methods and tools, ensuring customers received reliable assistance. - Handled customer complaints, offering appropriate solutions and alternatives within time limits to resolve issues effectively. - Managed follow-up calls to ensure thorough problem resolution and customer satisfaction. - Adhered to communication procedures, guidelines, and policies to maintain consistent service quality. - Went the extra mile to engage customers and resolve their problems, ensuring a positive experience. - Marketed Vodafone products, promotion packages, and bundle deals to customers, contributing to sales and customer engagement. - Delivered exceptional service to UK customers, ensuring their needs were met and exceeding expectations.