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Open to Permanent
Open to Permanent

Grace Moukoko

Product developer
About

With extensive experience at Harrods, Selfridges, and Topshop, I excel in luxury and high-street retail, delivering outstanding customer service in fast-paced settings. Bilingual in English and French, I adapt quickly to new teams and thrive in temporary sales roles across diverse retail environments.

Previous Brands
Burberry headquarters
Harrods-November
Toyin ltd-September
Harrods
Perspective Research
Lola Staffing
Selfridges
Magnum Direct Recruitment
Topshop
We are talent
New Look
Aditus
Coconut Nursery
Work Experience
Sales associate
Nov ‘24 - Jan ‘25
Selfridges

Christmas temp

Product developer administrator
Apr ‘22 - Sep ‘22
Burberry headquarters

*making shipments to vendors *using SAP to create a purchase orders *preparing invoices and non-cities forms *providing assistance on shoots *using flex to produce the bill of materials *utilizing InDesign to make VRP'S

Sales associate
Jan ‘21 - Mar ‘22
Harrods-November

*Providing outstanding customer service experience *Dealing efficiently with celebrities and high-profile clients *Assisting customer shopping experience from start to finish *Using my own initiative *Greeting clients and building a relationship with them

PA/Admin
Jan ‘20 - Sep ‘21
Toyin ltd-September

*Sourcing potential clients on Instagram *Sending emails and responding *Calling potential and existing clients *Providing the clients with assistance

Admin
Oct ‘19 - Jan ‘20
Harrods

*Receiving inbound calls *sorting out parcels *Booking meeting rooms *Assisting visitors Harrods- October 2019- January 2020 Admin *Receiving in bound calls *Dealing with queries *Tracking orders *Providing quotes for delivery *Booking taxi's

Telephone Researcher
May ‘18 - Jun ‘19
Perspective Research

• High volume outbound business to business research calls • Dealing with any queries businesses may have • Eye for detail ensuring all the information collected is logged correctly • Updating database • Meeting and exceeding daily targets • Follow up calls and related administration

Events and Conference Assistant
Apr ‘17 - Oct ‘17
Lola Staffing

• Providing guests with a first-class service • Working with VIP's and assisting with their needs • Interacting with high profile visitors • Assisting guests with queries in a professional manner • Working as a team to ensure event objectives are achieved successfully

Customer Service
Dec ‘16 - Apr ‘17
Selfridges

• Providing an outstanding customer experience • Liaising with high profile, wealthy clients and celebrities, always remaining composed and professional • Dealing with queries • Providing advice and assistance when required • Securing sales and processing payments

May ‘16 - Jun ‘16
Magnum Direct Recruitment

I was able to gain some work experience whilst learning about the recruitment industry • My day to day role was to find suitable potential employees for door to door charity workers, working with organisations such as Sue Ryder, Oxfam, British Red Cross, Macmillan • Updating database with current information • Submit CVs, ensuring right experience and qualifications match the vacancy • Arrange interviews for the Manager • Meet targets and deadlines

Telesales
Oct ‘15 - Jan ‘16
Aditus

Telesales Aditus works with plenty publicities and media companies, from the Guardian, Heat magazine, Grazia magazines etc. • Cold calling new and existing customers to secure sales • Secure new or extended subscriptions • Entrusted to take secure payments over the phone, processing bank details and maintaining complete discretion • Demonstrating a professional manner • Following the correct procedures to ensure calls are in line with current legislation

Sales Advisor
Jan ‘15 - Dec ‘15
Topshop

May ‘14 - Sep ‘14
We are talent

Hospitality and Customer Services Perspective Research - Dec 2012-March 2014 • Working in a very competitive environment where performance is judged on achieving your targets • Making outbound international calls, grabbing the attention of clients • Speaking with CEOs, CFOs and Financial Directors of leading businesses to acquire in-depth research • Updating database

Feb ‘12 - Jun ‘12
New Look

social worker
May ‘09 - May ‘09
Coconut Nursery

work experience

Retail Experience
Store Approvals
Selfridges
Retail Category
High street
Premium
Luxury
High-end luxury
Work Environment
Boutique
Department store
Shopping centre
Flagship store
High street store
Product Category
Womenswear
Leather goods
Footwear
Responsibilities
Greeting
Client Help
Client Advising
CRM
Styling
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Delivery processing
Stock control
Stockroom management
Order preparation
Store Maintenance
Health & safety
Languages
English - Native
French - Fluent
Education & Training
Stoke Newington School
B, English-C, Science-B,
University of Bedfordshire
‘15 - ‘17
Business Finance