With extensive experience at Harrods, Selfridges, and Topshop, I excel in luxury and high-street retail, delivering outstanding customer service in fast-paced settings. Bilingual in English and French, I adapt quickly to new teams and thrive in temporary sales roles across diverse retail environments.
Christmas temp
*making shipments to vendors *using SAP to create a purchase orders *preparing invoices and non-cities forms *providing assistance on shoots *using flex to produce the bill of materials *utilizing InDesign to make VRP'S
*Providing outstanding customer service experience *Dealing efficiently with celebrities and high-profile clients *Assisting customer shopping experience from start to finish *Using my own initiative *Greeting clients and building a relationship with them
*Sourcing potential clients on Instagram *Sending emails and responding *Calling potential and existing clients *Providing the clients with assistance
*Receiving inbound calls *sorting out parcels *Booking meeting rooms *Assisting visitors Harrods- October 2019- January 2020 Admin *Receiving in bound calls *Dealing with queries *Tracking orders *Providing quotes for delivery *Booking taxi's
• High volume outbound business to business research calls • Dealing with any queries businesses may have • Eye for detail ensuring all the information collected is logged correctly • Updating database • Meeting and exceeding daily targets • Follow up calls and related administration
• Providing guests with a first-class service • Working with VIP's and assisting with their needs • Interacting with high profile visitors • Assisting guests with queries in a professional manner • Working as a team to ensure event objectives are achieved successfully
• Providing an outstanding customer experience • Liaising with high profile, wealthy clients and celebrities, always remaining composed and professional • Dealing with queries • Providing advice and assistance when required • Securing sales and processing payments
I was able to gain some work experience whilst learning about the recruitment industry • My day to day role was to find suitable potential employees for door to door charity workers, working with organisations such as Sue Ryder, Oxfam, British Red Cross, Macmillan • Updating database with current information • Submit CVs, ensuring right experience and qualifications match the vacancy • Arrange interviews for the Manager • Meet targets and deadlines
Telesales Aditus works with plenty publicities and media companies, from the Guardian, Heat magazine, Grazia magazines etc. • Cold calling new and existing customers to secure sales • Secure new or extended subscriptions • Entrusted to take secure payments over the phone, processing bank details and maintaining complete discretion • Demonstrating a professional manner • Following the correct procedures to ensure calls are in line with current legislation
Hospitality and Customer Services Perspective Research - Dec 2012-March 2014 • Working in a very competitive environment where performance is judged on achieving your targets • Making outbound international calls, grabbing the attention of clients • Speaking with CEOs, CFOs and Financial Directors of leading businesses to acquire in-depth research • Updating database
work experience