Marco Signorino

Participating to the pre-opening and opening procedures of the flagship building of BT Creation and application of several department procedures Daily floor checks to guarantee that cleaning and maintenance standards are met accordingly Daily operation meetings with different HoD’s to guarantee the smooth running of the operations. Maintaining high-end client engagement Empowering and supporting the team, colleagues and suppliers to deliver a great service Planning and managing events from start to finish Day to day event management for all event activity Preparing monthly audits and reports

Task Force

*Fully engage with guest regarding their stays, property services and area attractions/advices. *Actively listen and respond positively to guest's questions, concern and request of specific property process (Learn, Guest Response and Mystique) to resolve issues, delight and build trust. *Perform other reasonable duties as requested by Managers and Supervisors. *Anticipate sold-out situations and obtain satisfactory alternative accommodation when the property cannot accommodate guest with reservation. *Process all Check-Outs including resolving any late and disputed charges. *Calculate all club balance at the beginning and end of the shift, as well to drop receipts according to accounting needs. *Supervise the buffet settings also give exact help. *Provide additional assistances with exceptional concierge information for our guests about local informations as well as local attractions, restaurants and theatres. *Planning special events for our guests to exceed guests' expectation of our hotel. *Give guest directions and information about facilities in/out of our hotel. *Thank guests with genuine appreciation and provide a fond farewell for all our guests.

Job Descriptions: *Consistently offer to guest the highest standards and delivery service that goes above & beyond guest expectation. *Well understanding of how to operate with Opera & Marsha system and ensure to obtain quick and accurate entry of guests' information also during Check-In & Check-Out. *Fully aware of Hotel facilities and of all current hotel events and operation timings. *Always have well grooming standard. *Handle guest incidents with immediate action and care. *Proper handling with billing and account documents. *Ensure to have efficient running of the Night Reception and Audit function in order to maintain an effective working relationship throughtout the team. *Maintianing good communication with managers and take good responisiblity for Night Audit, make sure management information is accurate and in line with the company policy *Ensure that the hotel complies with all Health & Safety Legislation, especially with regards to fire procedures, night evacuation and safety matters. Result Highlights: *Recognized for "Outstanding Customer Service" in 2011 by the comapny *Received several complmentary GSS ( Guest SErvice Satisfaction) responses *Improved guest Check-In process to reduce processing time and increase guest satisfaction

Job Descriptions: *Consistently offer to guest the highest standards and delivery service that goes above & beyond guest expectation. *Well understanding of how to operate with Opera & Marsha system and ensure to obtain quick and accurate entry of guests' information also during Check-In & Check-Out. *Fully aware of Hotel facilities and of all current hotel events and operation timings. *Always have well grooming standard. *Handle guest incidents with immediate action and care. *Proper handling with billing and account documents. *Ensure to have efficient running of the Night Reception and Audit function in order to maintain an effective working relationship throughtout the team. *Maintianing good communication with managers and take good responisiblity for Night Audit, make sure management information is accurate and in line with the company policy *Ensure that the hotel complies with all Health & Safety Legislation, especially with regards to fire procedures, night evacuation and safety matters. Result Highlights: *Recognized for "Outstanding Customer Service" in 2011 by the comapny *Received several complmentary GSS ( Guest SErvice Satisfaction) responses *Improved guest Check-In process to reduce processing time and increase guest satisfaction

Job Descriptions: *Perform guest Check-In and Check-Out in a courteous & efficient manner as set forth by Marriott Standards *Assist guests with informations, concerns and any other tasks needed,i.e. copies, fax, transportation assistance, sightseeing recommendations and etc. *Responsibile for resolving all guest issues and problems as well for anser all guest questions as required to provide to the guest "Problem Free Stay".

Job Descriptions: *Perform guest Check-In and Check-Out in a courteous & efficient manner as set forth by Marriott Standards *Assist guests with informations, concerns and any other tasks needed,i.e. copies, fax, transportation assistance, sightseeing recommendations and etc. *Responsibile for resolving all guest issues and problems as well for anser all guest questions as required to provide to the guest "Problem Free Stay".

• Inspiring bar staff to deliver prompt, friendly and efficient service at all times. • Providing day-to-day support to the Retail Area Managers. • Daily Stock Control and full weekly audit. • Organising the daily rota and duties. • Responsible for management of brand standards, stock rotation & cashing up. • Daily and weekly reconciliation of sales/ end of week/ payroll. • Working with the Hospitality Manager in coordinating & planning for big events. • Re-evaluating the beverage & wine list offered, highlighting trends & new products to managers