Imran Gofur

Oversaw store management to maintain high standards of service and efficiency Supervised staff to consistently meet and exceed targets Led stock level assessment, order management, and inventory evaluations Ensured adherence to food hygiene, health, and safety regulations Report performance and operational issues to senior management Resolved customer complaints swiftly to maintain high satisfaction levels Educated staff members on procedural and menu changes. Ensured food quality standards by inspecting deliveries and supervising preparation Led weekly team meetings to review progress and overcome challenges Led staff evaluations and implemented strategic enhancement plans

Welcomed and assisted customers as first point of interaction Managed customer enquiries, complaints, returns and exchanges efficiently and empathetically. Resolved issues promptly in line with company policies, maintaining high customer satisfaction. Supported smooth front-of-house operations during peak trading hours. Maintained excellent presentation and organisation of the front desk area. Built strong customer relationships to encourage loyalty and repeat visits. Handled incoming calls, promptly transferring to correct departments

Welcomed guests and clients in friendly, positive manner. Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently. Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail. Responded to guest complaints with empathy, offering practical solutions to enhance their stay. Maintained a tidy reception area, ensuring a welcoming environment for all guests. Carried out basic day-to-day administrative tasks to support staff needs. Supported guests with immediate, knowledgeable assistance for diverse needs. Updated guest records and reservation systems with accuracy, safeguarding personal information. Processed payments for accommodations, services, and resolved billing discrepancies with tact. Responded to enquiries from clients, vendors and members of public. Facilitated swift check-out processes, ensuring guest satisfaction and encouraging return visits. Supported colleagues during peak times to maintain smooth operations at the front desk. Coordinated with housekeeping to maintain room readiness and address guest requests promptly. Issued room keys, explained hotel amenities, and provided guests with local area information. Developed strong rapport with regular guests, recognising their preferences for personalised service. Adhered to company policies and procedures, contributing to the team's compliance efforts. Utilised knowledge of local attractions and services to make recommendations to guests.

Provided efficient service by delivering meals and drinks punctually Delivered exceptional customer service while processing large numbers of food and drink orders quickly Ensured full compliance with hygiene and food handling protocols Collaborated effectively with colleagues in high-pressure service periods Welcomed patrons, addressed queries and processed beverage requests Assisted new guests with seating arrangements upon arrival Prepared tables with clean service ware for flawless dining experiences Accurately processed food orders and relayed dietary requests to kitchen Utilised comprehensive menu knowledge to enhance customer experience Handled financial transactions accurately, managing split bills and customer payment preferences Enhanced dining experiences by recommending dishes and explaining daily specials Suggested dishes and beverages based on guest choices Collaborated with kitchen and bar personnel to swiftly resolve service disruptions Resolved customer complaints to maintain satisfaction and business loyalty. Enhanced customer satisfaction during meals by swiftly resolving concerns

Enhanced customer experience in high-demand retail role Advised customers on product choices by utilising in-depth knowledge of merchandise Enhanced transaction accuracy and streamlined till management Handled customer issues to enhance store satisfaction Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs. Facilitated customer entry and offered guidance for optimal shopping satisfaction Handled till operations efficiently, processing sales, refunds, and exchanges Assisted customers in selecting products, offering detailed advice to meet their needs. Managed customer enquiries with prompt product and service information Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation. Collected and analysed customer feedback to improve shopping experience

Delivered high-quality front-of-house service in a busy hospitality setting. Welcomed guests, managed reservations and ensured smooth seating arrangements. Assisted customers with menu choices and recommendations. Checked guest satisfaction throughout service and resolved issues professionally. Processed payments accurately and maintained cleanliness of dining areas.