I excel in customer service and sales, consistently surpassing targets at H&M. Skilled in upselling, visual merchandising, and adapting to fast-paced retail settings, I effectively collaborate with teams to enhance the shopping experience and drive sales growth.
• Managed traffic for events with 5,000+ attendees, ensuring smooth entry and exit, which reduced congestion by 20% compared to prior events. • Enforced traffic safety protocols, achieving zero incidents and ensuring full compliance with national standards for live events. • Delivered clear, prompt instructions to hundreds of attendees, reducing confusion by 30% and enhancing overall visitor experience. • Collaborated with a 15-person team to modify traffic plans on-site, maintaining operational flow and minimizing disruptions by up to 25%.
• Delivered exceptional service to over 100 customers daily, achieving a 95% satisfaction rate by proactively assisting with product selection. • Surpassed daily sales targets by 15% and increased average transaction value by 20% through effective upselling and cross-selling techniques. • Processed 200+ transactions per shift with 100% accuracy, reducing shrinkage by 5% and ensuring stock availability to meet customer demand. • Supported visual merchandising, leading to a 25% increase in featured item sales, and collaborated with a 10-member team to improve recovery time by 30%.
• Managed social media campaigns for 10+ brands, increasing engagement by 35% and growing followers by 20% across platforms. • Developed content strategies that drove a 30% increase in ticket sales for movies and events, resulting in 5,000+ new leads. • Coordinated with 10+ internal teams and clients, maintaining a 100% on-time delivery rate for campaigns. • Launched Lollapalooza India's marketing plan, boosting event registrations by 40% and generating ₹10 lakhs+ in ticket sales.