I am a driven retail professional with extensive experience in sales, customer service, and team management. I excel at understanding customer needs, providing tailored solutions, and maximising revenue through effective sales techniques. Fluent in both boutique and high street environments.
. Planned, created and organised fun activities to improve mental health and wellbeing. Kept up-to-date with latest youth trends and preferences to plan engaging activities. Assisted in the planning and management of enjoyable projects, games and activities for teenagers. Adapted sales approach based on customer needs. Provided helpful, attentive sales support to generate positive customer feedback Communicated with customers to determine needs, provide recommendations and upsell services. Gave excellent advice to maintain consistently high sales. Invested in understanding customers' needs to provide swift resolutions. . Delivered faultless customer experiences through responsive, attentive service. • Monitored competitor activity to remain ahead of market trends.
Provided leadership and delegated responsibilities to facilitate completion of all required store tasks. Used powerful sales techniques to maximise sales revenue. Assessed clothing upon delivery, accepting only fault-free and fit for sale products. Offered friendly and attentive service by promptly responding to customer enquiries and following up on complaints. Kept up-to-date on latest clothing shop and fashion trends to stay current in competitive markets. • Managed costs and overheads to keep expenses low and maximise profits.
. Used open-ended questioning to understand customer needs and recommend appropriate products. Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement. Resolved customer queries using active listening and problem-solving skills. Worked checkout and floor sales during peak seasonal trade periods. Located products on customers' behalf and assisted with check-out upon request to complete sales. Worked flexibly across multiple customer access points. Verified and updated customer information in company databases for billing, order processing and delivery purposes. Sales techniques Customer contract management Customer complaint management Sales calls Customer Service Customer service experience Active selling