Deniz Ay

Managed front-line control at tills, ensuring efficient customer flow and adherence to service standards in a high-volume retail environment Operated tills accurately, handling cash and card payments with a high level of attention to detail Acted as the primary point of contact for customer queries and complaints, resolving issues and enhancing customer satisfaction in line with company policies Entrusted with handling high-value jewellery and premium items, ensuring secure handling and adherence to loss-prevention procedures Maintained compliance with health & safety, security, and company policies Facilitated smooth store operations through effective communication and collaboration with team members

Served food and beverages promptly, ensuring timely delivery and maintaining food quality. Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours. Assisted in running food, snack and drink orders to customers in timely fashion. Greeted new customers and offered immediate seating assistance. Welcomed guests, provided menus, and offered recommendations to enhance their dining experience. Maintained tidy dining area by clearing and resetting tables promptly for new guests. Reset tables between guests to maintain professional dining space and minimise service delays. Cleared dishes, glassware, and cutlery while suggesting refills or extra courses to encourage upselling. Cleared discarded trash and used dishes from tables to maintain cleanliness. Inspected tables to ensure sufficient condiments, salt, pepper, and vinegar were available for guests. Recognised and aided customers with special needs. Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service. Engaged in continuous learning about new menu items and promotions to effectively communicate with customers. Implemented feedback from customers and management to continuously improve service delivery and customer satisfaction. Coordinated team members to take, serve and clear orders accurately and promptly. Polished bar glasses and cutlery, maintaining excellent bar presentation.