Prajwal Aryal
I have strong experience in high-volume retail, consistently surpassing sales targets and delivering excellent customer service. Skilled in POS, visual merchandising, and inventory management, I thrive in fast-paced environments and enjoy creating a welcoming atmosphere that drives sales and customer loyalty in fashion retail.
Consistently exceed monthly personal sales targets by an average of 15% through effective product knowledge and up-selling. Process cash and card transactions rapidly and accurately Maintain high standards of visual merchandising, ensuring displays are attractive, fully stocked, and aligned with current promotions. Resolved a complex customer complaint regarding a faulty return, resulting in the customer retaining store credit and writing a positive review.
Greeted and assisted an average of 50+ customers per shift, providing advice on products and checking stock availability. Assisted with weekly inventory audits, reducing stock discrepancies by 10% over one year. Maintained store cleanliness and organization during peak holiday seasons. Handled click-and-collect orders efficiently, ensuring 100% order accuracy.
Approaching customers, identifying their needs, and providing expert advice on products (TVs, smartphones, laptops, appliances, etc.). Recommending complementary products (accessories, extended warranties, service packages) and higher-value models that better meet customer needs. Checking and updating price tags and promotional labels to ensure they are accurate and visible. Correctly applying discounts, promotional codes, and bonus programs. Being aware of personal and departmental sales targets, for key metrics like revenue, service attachment, and credit card applications.