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Mellisa Hammaci

Dedicated, quick learner with strong analytical and organizational skills, plus excellent customer service experience.
About

I have a passion for fashion and excel in customer service, showcasing trendy products on Depop since 2018. I am adaptable to various retail environments, ensuring excellent sales performance and client satisfaction in categories like menswear, accessories, and womenswear. Fluent in English and Arabic.

Previous Brands
Amplifyme & Morganstanley
Livery
EY
Depop
Vinted
docere
gonecold
Superdry
Tartine Artisanal
Work Experience
Waitress
Oct ‘23 - Oct ‘23
Amplifyme & Morganstanley

By participating in this virtual work experience, I acquired a well-rounded knowledge of asset management and investment banking, honed practical skills. I had the opportunity to network with industry professionals, fostering valuable connectionsforfuture career opportunities • Explored deal structuring, exit strategies, and the world of private equity and venture capital investments. • Delved into disruptive technologies infinance and gained insights into digital banking. Explored the wide range of services provided by investment banks and understood the M&A process. • Explored trading, clearing, settlement processes, and gained insights into regulatory compliance and ethical considerations. • Explored the intricacies of stock markets, bonds, commodities, derivatives, and alternative investments. • Developed skills in client profiling, needs assessment, and effective communicationfor engaging

SEO Specialist
Jan ‘23 - Now
docere

As an SEO specialist, I developed a deep understanding of search engine algorithms, user behavior, and digital marketing strategies. I honed technical, analytical, and communication skills, enabling me to optimize websites effectively and contribute to their online success • Learned to create high-quality, relevant, and engaging content optimizedfor both users and search engines. • Conducted technical site audits to identify andfix issues affecting the website's performance and user experience. This involved optimizing site speed, improving mobile-friendliness, fixing broken links, and ensuring proper website indexing. • Utilized various SEO tools like GoogleAnalytics, Google Search Console and others to analyze website performance, track keyword rankings, and gain insights into user behavior. • Analyzed SEO data to identify trends, user behavior, and areasfor improvement. Used this data to make informed decisions and adjust strategies to achieve better results. • Developed the ability to adapt strategies quickly based on performance data and market changes. Learned to test and iterate different SEO approaches tofind the most effective ones.

COO
Sep ‘22 - Jan ‘23
Livery

"FinLite" SEPTEMBER 2022 - JANUARY 2023 • Worked with budding, aspirational finance enthusiasts in my school and entered the Livery Award competition 2022/2023 based upon "Financing The Future"

Finance Intern
Aug ‘22 - Sep ‘22
EY

• Had the experience to learn key financial & consultancy skills at one of the top four Ernst Young firms • Gained excel experience & created financial forecasts for potential high profile clients, who were very satisfied with the final product. • Participated in a dragons den style competition against all other junior finance interns within the firm; In which I had to pitch and formulate a business plan to successful millionaire Anna Richey and Alla Ouvarova, founders of Two Chicks for a sustainable company seeking investment. I was accredited & commended for my excellent presentation skills. Won the "Best Presenter" award due to my ability of being able to be determined and earnest skills. • Shadowed top industry consultants thus allowing for the betterment in my communication skills in a corporate environment ; particularly with new & potential clients of the firm. • Developed team communications and information for meetings which helped enhance my team working skills to avoid any miscommunications in a working environment.

Sales assistant
Jan ‘18 - Now
Depop

From a young age I have had a passion for selling from selling fantastic platform for selling unique and trendy items, being able to showcase your style and connect with buyers who appreciate your taste. Paying attention to detail, descriptions, and providing excellent customer service to stand out and attract more buyers.

Retail Experience
Retail Category
Other
Work Environment
Other
Product Category
Menswear
Accessories
Womenswear
Watches & Jewelry
Footwear
Beauty & Fragrances
Responsibilities
Client Help
Storytelling
Complaint handling
Aftercare
Greeting
Styling
Transactions
Cash register
Packaging
Client Advising
Product demos
Product setup
Product labelling
Store Maintenance
Order preparation
Stockroom management
Inventory control
Recommendations
Anonymous
Direct manager - Owner and founder, docere
Jan 2023 -

Mellisa was an extremely hard worker. Her attention to detail was extraordinary and was a key reason for the website growing to 30k monthly visitors. Her ability to clearly communicate was also beyond her years and therefore am extremely happy to have worked alongside her. A pleasure to be around.

Languages
English - Fluent
French - Basic
Arabic - Fluent
Education & Training
University of Westminster
‘24 - ‘27
BA honours
Accounting and business management
haberdashers knights academy
‘22 - ‘24
a levels
Economics, Business, Sociology
Knights Academy
‘17 - ‘22
GCSE