Miranda Reina
I have hands-on experience with premium and high-street brands, delivering personalised service, styling, and efficient floor support in busy London stores. Fluent in English and Italian, I adapt quickly and thrive in customer-facing roles, ensuring high standards and a positive shopping experience.
Supported customers and floor operations in Zara's Oxford Street flagship during the festive trading period and Black Friday. Worked as a runner for fitting rooms, quickly tidying, rehanging and returning garments to keep the area clean and organised in a very busy store. Assisted with delivery preparation on selected shifts, helping move and organise new stock for the shop floor.
Delivered 1:1 service in a premium environment, guiding customers through the full journey from styling and fitting rooms to checkout. Styled customers in seasonal collections, using strong product knowledge to make tailored recommendations and build loyalty. Processed transactions, handled backstock and deliveries, and maintained visual standards in a busy commuter/travel retail store at St Pancras.
Acted as a brand ambassador, providing excellent customer experiences and product knowledge on the shop floor. Gained firsthand experience of merchandising, teamwork and working effectively under pressure.
Absolutely. I would be very happy to work Miranda again. Miranda is professional, reliable, approachable, and a pleasure to work with. She communicated well, worked effectively as part of the team, and consistently maintained a positive attitude. I would have no hesitation in recommending her and would gladly work with her again in the future.