Rifat Ahmed
I have extensive premium retail experience with brands like Tommy Hilfiger and John Lewis, excelling in personalised styling, clientelling, and high-value operations. Skilled in fast-paced environments, cash management, and adapting to new collections, I consistently deliver exceptional customer service and meet sales targets.
Executive Representation: Personally selected to act as the primary greeter for Weekly Global Executive Visits due to exceptional charisma and professional standards.Operational Technology: Expertly utilised TrueVue to manage replenishment for over 25 product lines and fulfilled 100+ daily stock picks.High-Volume Styling: Delivered elevated styling and fit guidance in a fastpaced premium environment, confidently adapting to new seasonal collections and brand stories.Floor Coordination: Partnered with the team to secure full floor coverage while maintaining boutiquelevel visual standards during peak trade.Conversion: Boosted store-wide conversion by 2% over 3 months through high-touch, friendly consultation that made customers feel at ease and more confident to purchase.Target: Consistently achieved 100% of individual sales targets on every shift, as recorded on the Salesforce rota, demonstrating reliable, targetdriven performance.
Tailoring & Styling: Provided bespoke fit guidance and personalised styling across premium suiting and contemporary menswear, curating polished looks for clients with high expectations.High-Value Operations: Entrusted with cash management protocols for £20,000+ per shift, ensuring flawless float accuracy, till reconcil-iation around highvalue transactions.Clientelling & CRM: Used CRM systems to oversee highend orders and maintain sensitive client data in full GDPR compliance, supporting longterm, relationshipdriven clientelling.Problem Solving: Resolved complex service cases daily via Connex, preserving strong client rapport and upholding premium service stan-dards under pressure.
Premium Event Management: Personally managed every detail from start to finish with regards to 10 guest private events, delivering exceptional, "one-on-one," white glove services.High-Volume Operations: Coordinated all aspects of logistical elements and set-up for 150+ guest corporate events, including annual holiday functions and galas.Luxury Brand Collaboration: Coordinated and ensured the unique set up requirements for a Yves Saint Laurent product launch were met, providing an elite client experience that met the aesthetic and service expectations of this luxury brand.