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Ashwini Pandey

Store Assistant
About

With a robust retail background, I've showcased my customer service expertise and product knowledge at Lovisa. My stint as an Amazon Warehouse Operative enhanced my understanding of inventory control, ensuring smooth shop floor operations. Skilled in handling complaints, returns & exchanges, upselling, and stockroom management, I'm highly adaptable to diverse retail environments.

Previous Brands
Amazon
Lovisa
Sword Security
Tata Consultancy Services
WJEC / CBAC
Work Experience
FC ASSOCIATE (L1)
Jul ‘23 - Dec ‘23
Amazon

• Accurately and efficiently pick, pack, and ship customer orders to meet quality and productivity targets. • This involves selecting products, packaging them securely, and preparing them for shipment. • Assist in maintaining an organized and efficient warehouse by counting, restocking, and organizing products on shelves. • Report any inventory discrepancies or issues promptly.

STEWARD
Jan ‘21 - Jun ‘23
Sword Security

• Conduct regular patrols of the assigned area to identify and address security risks. • Respond promptly to alarms, emergencies, and other incidents. • Maintain detailed and accurate records of security-related activities, incidents, and observations. • Interact with residents, employees, and visitors in a professional and courteous manner. • Collaborate with other security personnel to ensure comprehensive security coverage. • Stay informed about the latest security protocols and technologies.

ASSISTANT SYSTEMS ENGINEER
Apr ‘19 - Dec ‘22
Tata Consultancy Services

• Web Development Expertise • Software Testing and Quality Assurance • Data Analysis and Insights • Documentation and Reporting • Team Collaboration and Support

RETAIL ASSISTANT
Jan ‘06 - Feb ‘23
Lovisa

• Provide excellent customer service to all store visitors. • Stay informed about the latest jewellery trends and product offerings. • Participate in merchandise stocking, replenishment, and display maintenance. • Process customer transactions accurately using the point-of-sale (POS) system. Handle cash, credit cards, and other payment methods securely • Participate in opening and closing procedures as required.

OPERATIONS ASSISTANT(TEMPORARY)
Jan ‘05 - Jun ‘23
WJEC / CBAC

• Handle multifaceted clerical tasks like data entry, filing, records management and billing • Sorted, organized, and maintained office records accurately. • Sorted and distributed mail to different departments. Made copies, faxed, and printed important documents.

Retail Experience
Retail Category
Luxury
Premium
Work Environment
Boutique
Product Category
Accessories
Watches & Jewelry
Responsibilities
Greeting
Complaint handling
Aftercare
Returns & Exchanges
Styling
Upselling
Cash register
Product setup
Stockroom management
Store Maintenance
Open/closing store
Packaging
Transactions
Client Help
CRM
Product demos
Stock control
Order preparation
Health & safety
Languages
English
Education & Training
Cardiff Metropolitan University Cardiff
‘23 - ‘24
MBA (BUSINESS ANALYTICS) - PURSUING
University of Mumbai
‘19 - ‘21
M.SC. (INFORMATION TECHNOLOGY)