With four years of retail experience at Selfridges and JD Sports, I excel in customer service, sales, and stock management. My adaptability and problem-solving skills ensure exceptional shopping experiences in dynamic environments.
As a Sales Associate at Offspring, located within Selfridges, I had the opportunity to work in a renowned sneaker store known for its highly sought-after merchandise. This role allowed me to refine my sales skills and provide excellent service to a high-end market. Although my primary role was as a Sales Associate, I frequently took on additional responsibilities, including stockroom management, personal shopping, and various managerial duties. This multifaceted experience enabled me to develop a comprehensive skill set in high-end retail. What i took from the experience: • Provided exceptional customer service, ensuring personalised and memorable shopping experiences • Acquired extensive product knowledge of high-end sneaker brands, trends, and exclusive releases • Enhanced sales skills, consistently exceeding weekly sales targets of £12,000 by 50%-75% • Executed visual merchandising tasks, including handling new stock arrivals and remodelling displays • Managed restocking and reorganisation of merchandise to maintain optimal store layout • Delivered luxury retail experiences, catering to VIP and high-profile customers • Learned and executed complex security systems to safeguard high-value merchandise • Took on managerial duties due to staff shortages and senior team member status, including organising team breaks, opening the store, and handling exclusive merchandise arrivals
JD sports was the first establishment that I was employed at. Working as a sales assistant at JD taught me about the competitiveness and perseverance that is needed to become a successful sales person. Along with normal tasks of ensuring customer satisfaction, JD would also run a competition between the employees, this competition was to see who could sell the most promotional "crep protect" products. When I started off at the company I would never win this competition, however once I began to learn from my successful colleagues and ask for advice on how they sell the product I started to gather a considerable amount of wins under my belt. This gave me my first and most valuable lesson throughout my employment history, which is to learn from other successful people. • Provided exceptional customer service, ensuring a positive shopping experience • Demonstrated in-depth knowledge of sportswear, footwear, and accessories to assist customers in making informed purchases • Participated in promotional events and campaigns to drive store traffic and sales • Resolved customer complaints and issues promptly, maintaining a high level of customer satisfaction • Maintained a clean, organised, and safe store environment in compliance with health and safety standards • Managed stock levels, including receiving, unpacking, and organizing merchandise in the stockroom and on the sales floor