Harshita Jerajani
I have extensive experience in luxury and premium retail environments, excelling in stock management, sales analysis, and customer service for brands like Hermes and MAC Cosmetics. I thrive on the shop floor, adapt quickly, and am skilled in CRM, returns, inventory control, and delivering excellent customer experiences.
Merchandise Pricing: Review for pricing governance, price optimization, promotion management and price changes. Egypt DC review: Fresh DC review covering governance, service level to stores, stock management, forecasting, demand planning and replenishment. Gifts Hospitality and Entertainment review: Group compliance review for GHE governance, approval and submission process. Loyalty Program review: Review third party relationships, financial review and points distribution within the operating companies in the group and external parties.
Store reviews: Stock takes, Sales analysis, operating procedures, store security, stock management, logistics, cycle count, shrinkages, CRM, discounts, return reviews etc. Anti-corruption and compliance reviews: Group compliance and local procedures review, CSR contributions. Treasury reviews: Supplier review and payments, reconciliation reviews. Communication/Press review: Reviewing various communication spend with Media, Press loan review.
Internal Audit/Internal financial controls/IFC for Pantaloons/Forever 21 division: Logistics process review, capex process review, Marketing and VM review, E-commerce review, procure to pay, order to cash and FSCP. Other reviews: Vendor and Customer Master Quarterly reviews, GST rates review.
Crossword bookstores Pvt Ltd (Retail): Store and warehouse review, schemes and margins review and IFC. MAC Cosmetics (Retail): Store review. Nykaa (Retail and Ecom): COD reconciliation and freight charges review. Agthia Group PJSC (F & B industry) (Abu Dhabi, UAE): Human Resource IFC.
Faasos (QSR): Review and verification of inventory and payroll. Tata Starbucks (QSR): Mystery Shopper. Tata Trust Audits (Trust/NGO): Pre - Grant audit / Grant utilization audit.