Experienced Sales Support Assistant with a demonstrated history of working in the apparel and fashion industry. Skilled in Customer Support, Microsoft Excel, Customer Service, Sales, Visual Merchandising, Operations, and Retail. Strong administrative professional with a Bachelor's degree focused in International Trade and Marketing for the Fashion Industries from Fashion Institute of Technology.
Delivering World Class, Luxury Customer Service for Luxury customers globally whilst taking ownership of each customer journey, resolving cases through accurate, appropriate, and personalised solutions that enhance brand loyalty whilst giving expert product knowledge that encourages customers to personally experience the style, look and quality of Burberry products.
Working as part of the Women’s Ready To Wear with the primary role being to support the personal shopper in order to maximize sales and supporting the visual merchandising team, whilst liasing with Prada’s central purchasing office to manage stock levels on site.
Responsible for providing support to the Sales Associates and Management by processing all customer transactions, providing customer service and other general assistance. Also, updating the client database while carrying out administrative activities to support store staff.
• Addressed guest inquiries and issues, solved problems and provided product. • Greeted guests walking in the door and ascertained guests needs. • Provided an elevated guest experience to generate a loyal clientele. • Organized reservations and walk-in parties to ensure guest satisfaction. • Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment.
Team orientated environment working to hit a collective sales target while utilizing product knowledge in order to assist the needs of the clients and maximizing sales for the team.