Experienced Sales Support Assistant with a demonstrated history of working in the apparel and fashion industry. Skilled in Customer Support, Microsoft Excel, Customer Service, Sales, Visual Merchandising, Operations, and Retail. Strong administrative professional with a Bachelor's degree focused in International Trade and Marketing for the Fashion Industries from Fashion Institute of Technology.
Delivering World Class, Luxury Customer Service for Luxury customers globally whilst taking ownership of each customer journey, resolving cases through accurate, appropriate, and personalised solutions that enhance brand loyalty whilst giving expert product knowledge that encourages customers to personally experience the style, look and quality of Burberry products.
-Involved in the marketing and promotions of our products. -Managing the marketing campaigns for the B2B channel. -Managing queries whilst overseeing client accounts, maintaining reports, and monitoring solution strategies.
Working as part of the Women's Ready To Wear with the primary role being to support the personal shopper in order to maximize sales and supporting the visual merchandising team, whilst liasing with Prada's central purchasing office to manage stock levels on site.
Responsible for providing support to the Sales Associates and Management by processing all customer transactions, providing customer service and other general assistance. Also, updating the client database while carrying out administrative activities to support store staff.
Team orientated environment working to hit a collective sales target while utilizing product knowledge in order to assist the needs of the clients and maximise sales for the Women's RTW team.