With 9 years in luxury retail, I excel in customer service and sales, consistently surpassing targets. My expertise extends to detailed product knowledge of gems and jewellery, adapting seamlessly to diverse retail environments and driving revenue growth through exceptional client engagement and bespoke design recommendations.
Collaborated with external partners to deliver services within quality, timeframe and budget targets. Nurture client relationship both in-store and externally, following client database activities and marketing guidelines. Informed customers about exact amount of carats and percentage of gold for pieces of jewellery. Recommended and provided personal advice on pieces of jewellery based on customer needs and preferences. Consistently exceeded monthly sales targets by 15%, contributing to a 10% increase in overall store revenue. Propose and plan sales initiatives for high jewellery products. Provided customers with detailed information on watches and jewellery, explaining different brands and models, characteristics and features. CRM maintained to track customers to promote brand . Expand network and client portifolio. Assisted in the design and customization of over 200 unique jewelry pieces, resulting in a 25% increase in custom orders. Created opportunities to bring top clients to the boutique onboard
Conduct comprehensive inspections of gemstones and jewelry pieces to ensure adherence to quality standards. Coordinate logistics operations, including shipping and receiving to ensure efficients distribution between shore and ship offices. Collaborate with production team to identify and resolve quality issues. Ensure my team achieves set monthly targets and performance with our goals. Lead, motivate and manage a team of 8 jewelry specialists effeciently. Handled customer queries and inquries with deligent care and resolves issues professionally.
• My roles included admin work, understanding the technology of maintaining CMR software and understanding Jeweltech. • Update Appraisal certificates and liaison with workshop on progress of bespoke pieces. • I was responsible for checking gemology reports and evaluation certificates for loose and set diamonds. • I also had product knowledge on various luxury watch brands and understanding the repair process of watches. • Meeting my set target for each month exceedingly and exceptionally well. Also encouraging my workmate to reach theirs. • Working on window displays and stock take, keeping updated with promotions and the company website • Helping courier parcels and checking progress with the factory for diamond make-ups and suppliers. • Assisting my manager with new designs for jewelry and helping clients with grievances and how to maintain the clientele
Kerry is highly motivated to excel in everything she undertakes. She effectively engages with her clients' needs and collaborates closely with both onboard and shore operations to achieve her weekly and monthly financial goals. She is a wonderful colleague—supportive, adaptable, and always maintaining a positive attitude. Having her on your team will undoubtedly be a great asset to your business.