I have extensive experience in customer-focused roles, excelling in stock management and meeting sales targets. Skilled in multitasking, money handling, and building meaningful customer relationships, I am adept at adapting to various retail environments and maintaining high standards of health and safety compliance.
Conducted ID checks in line with Challenge 25 rules and regulations. Maintained facility compliance with health codes, sanitation requirements and licence regulations. Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction. Upheld high standard of cleanliness in all work areas to comply with health and safety regulations. Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously. Maintained brand image by keeping neat personal appearance.
Adapted quickly to new betting software and technologies introduced in the shop. Liaised with security personnel to address suspicious activities or breaches of betting shop rules. Conducted regular stock takes of betting slips and promotional materials, replenishing as required. Monitored live sporting events, updating betting odds and managing related customer enquiries.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Facilitated smooth operations by keeping bar area well-stocked throughout each shift. Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude. Greeted and seated guests to establish prompt, high quality service.
Maintained kitchen stations in line with health and safety standards. Prepared ingredients by washing, chopping, marinating, and seasoning, following strict hygiene standards. Trained new kitchen assistants, imparting skills and kitchen protocol effectively. Implemented waste reduction strategies, significantly decreasing food wastage and costs. Conducted routine checks on kitchen equipment, reporting any malfunctions for timely repairs.
Seated guests quickly and coordinated timely service to minimise table wait times. Cleared and reset tables with clean service ware to uphold faultless restaurant standards. Anticipated and addressed guests' service needs. Answered phones politely and promptly while accurately recording and confirming reservations. Resolved customer complaints promptly, escalating larger operational concerns to management.
Monitored cooking equipment and utensils, ensuring timely maintenance and cleanliness for optimal kitchen efficiency. Maintained high standards of kitchen hygiene, following food safety regulations to safeguard public health. Adapted to fast-paced kitchen demands, maintaining composure and high-quality output during peak dining hours. Upheld stringent quality control checks on ingredients, ensuring freshness and compliance with culinary standards. Monitored temperatures in refrigerators, freezers and warming lamps. Checked stock was stored at correct temperatures to limit spoilage. Followed recipes and customer request details to prepare high-quality, delicious meals.
Welcomed guests and clients in friendly, positive manner. Collaborated effectively with customers and staff to maintain smooth-running company operations. Identified issues, analysed information and provided solutions to problems. Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously. Greeted and seated guests to establish prompt, high quality service.
Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts. Greeted new customers, answered initial questions and took drink orders. Stocked and maintained silverware, linens and condiments. Upsold, cross-sold and recommended additional items to customers to grow restaurant sales. Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers. Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
Meriem is one of the most hard working and dedicated people I have ever have the pleasure of working with. Not only will she get the job done when needed, but she will also encourage the team and lift up the spirit of every one She is a team player but can also work well alone. She is a lovely person to have as a colleague and will make you feel like a friend. Going above and beyond is not rare for her in anything she does. Any establishment would be lucky to have her working for them!