Salim Mustaqim
Dedicated and result driven professional with strong back ground in customer services, sales management and case work management. Seeking challenging roll that allow me to utilize my skills, experience and leadership abilities to drive organization success. Fully qualified professional brand ambassador with a vast amount of experience working in Luxury Retail and Customer Service environment. Exceptional communication skills with an ability to disseminate pertinent information clearly and effectively across all levels, instilling confidence through careful management of sensitive situations. Commercially and strategically astute, ensuring optimum performance along with adherence to industry standards and organisational best practice. Communicative, diligent and thoroughly dedicated in all pursuits: seeking a new professional challenge to further develop and apply a highly transferable skill-set, confident in the ability to deliver significant and measurable value to any organisation.
effective delivery of social services to clients. • Developed and implemented case management strategies to optimize client outcomes and maintain compliance with industry regulations. • Conducted regular staff training and development programs to enhance team performance and adapt to evolving social service needs. • Collaborated with external agencies, and community partners to ensure the best possible outcomes for clients. • Lead team of 10 sales representative. • Develop and implement a new sales strategy that increase a revenue • Conduct weekly sales meeting, provide coaching and training
• Maintaining an accurate and up to date knowledge of latest collections and products. • Assisting customers with their fine jewellery purchase and developing excellent customer relationship.
• Delivering luxurious experience to customers and advising on jewellery products. • Maintaining efficiency in a fast paced environment during Christmas.
• Embedding the Selfridges Customer Service Culture. • Embedding the Selfridges Customer Service Culture. • Providing exceptional and efficient customer service at all time. • Maintaining high standard of visual merchandise.
• Embedding the Customer Service Culture. • Capturing CRM • Providing excellent customer service • Representing brand history and image
• Embedding the Selfridges Customer Service Culture, Capturing CRM. • Acquiring product knowledge on current product & upcoming new release • Providing exceptional and efficient customer service at all times. • Proactively resolving customer complaints and enquiries.
• Serving customers and undertaking cash handling duties. • Maintaining a client base and contacting clients with new product information. • Training new starters. Maintaining the Carlo Palzolini brand values at all times. • Ensuring excellent housekeeping standards are maintained. • Liaising regularly with high end clients and ensuring they receive excellent customer service at all times. • Up selling products where necessary in line with clients' requirements. • Providing 1-1 client consultations and fitings.
• Building professional relationships with customers to secure repeat business and referral • Ensuring all client requirements are fulfilled, dealing with customer queries pro-actively. • Conducting fitings for clients and ensuring excellent atention to detail. Retail Cover, Freedom.
• Receiving and distributing garments to customers. Updating and maintaining all internal systems with customer information. • Obtaining new business: liaising with a variety of local business (such as the Marriot Hotel) in order to inform them of our services. • Providing exceptional customer service. Senior Sales Advisor / Key Holder, Carlo Palzolini July 2012 – May 2011
• Working for Hermes, Mont Blanc, Daks, Dunhill, Hacket, and Ferragamo. Sales Assistant,
• Managing own client book. • Sales figures of £150k to one customer
• Working way up from sales assistant to key holder and staff supervisor • Learning made to measure industry and processes • Measuring clients for suits and shirts for perfect fit and tailoring • Sourcing textiles from abroad and personalised pick up for last minute items. • Working with customers on a personalised approach. • Increasing revenues and ensuring that business is growing. • Ongoing role through various other posts as and when needed
manager at Selfridges. • Understanding of the made to measure industry within footwear. • Leading and training staff in various traditional and overseas shoe brands and knowledge. • Opening flagship store in Paris.
• Managing all aspects of the front of house within a high end restaurant and lounge. • Working with guests to ensure their comfort and generating new foot traffic within the high end clientele. A variety of Retail/Hospitality positions from Sales Assistant to Manager pre – 2000