Pranali Telang

• Data Entry: Accurately input data into databases, spreadsheets, or other systems. Ensure data quality and integrity during the entry process. • Data Cleaning and Validation: Review and clean data to identify and correct errors or inconsistencies. Validate data to ensure it meets established standards and criteria. • Data Processing and Transformation: Use tools and software to process, transform, and manipulate data. Apply coding or scripting languages for data processing tasks. • Database Management: Manage and maintain databases, including updating, indexing, and optimizing data. Ensure data security and implement access controls. • Data Analysis: Perform basic data analysis to identify trends, patterns, and anomalies. Generate reports based on analysed data. • Documentation: Create and maintain documentation for data processing procedures and standards. Document any changes or modifications made to the data. • Quality Assurance: Implement quality control measures to ensure the accuracy and reliability of processed data. Conduct regular audits of data processing activities. • Troubleshooting: Identify and resolve issues related to data processing or data quality. Troubleshoot errors or discrepancies in the data. • Data Security: Implement and enforce data security measures to protect sensitive information. Ensure compliance with data protection regulations. • Automation: Explore opportunities for automating repetitive data processing tasks. Implement scripts or tools for automated data processing. • Training and Support: Provide training to users on data entry and processing procedures. Offer support to individuals or teams encountering data-related challenges. • Project Management: Manage data processing projects, ensuring they are completed on time and within scope. Coordinate with other team members to achieve project goals. • Reporting: Generate regular reports on data processing activities and outcomes. Communicate findings and insights to relevant stakeholders.

• User Support: Provide first-level technical support to end-users via phone, email, chat, or in person. Assist users with hardware, software, and network-related issues. • Issue Resolution: Diagnose and troubleshoot technical issues and escalate problems to higher-level support teams if needed. Utilize knowledge bases and documentation to find solutions to common problems. • Technical Assistance: Assist users in installing, configuring, and updating software applications. Help with hardware setup, including computers, printers, and other peripherals. • User Training: Provide basic training to end-users on software applications and systems. Create user guides and documentation to facilitate self-help. • Password Management: Reset passwords and manage user accounts. Ensure security protocols are followed for account access. • Software and Hardware Maintenance: Perform routine maintenance tasks, such as software updates and patches. Coordinate with IT teams to address hardware malfunctions. • Remote Assistance: Use remote desktop tools to troubleshoot and resolve issues for users in different locations. Provide step-by-step instructions for problem resolution. Incident Logging and • Tracking: Log all support interactions and document details of issues. Use ticketing systems to track the progress of incidents and service requests. • Communication: Communicate technical information to non-technical users in a clear and understandable manner. Keep users informed about the status of their requests. • Quality Assurance: Conduct follow-up with users to ensure that issues have been resolved to their satisfaction. Gather feedback to identify areas for improvement. • Security Compliance: Enforce security policies and ensure that users are compliant with security protocols. Report any security incidents or vulnerabilities to the appropriate teams. • Collaboration: Collaborate with other IT teams to resolve complex technical issues. Participate in cross-functional projects and initiatives. • Customer Service: Provide excellent customer service by being responsive, professional, and empathetic. Maintain a positive and helpful attitude in all interactions Previous Employment History