Janette Vinza
I have strong shop floor experience at ZARA, Nike, and Accessorize, excelling in customer service, sales, and visual merchandising in fast-paced high street stores. I am adaptable, reliable, and thrive during busy trading periods, with a proven ability to support teams and exceed customer expectations.
Delivered high-quality customer service in a fast-paced flagship retail environment with high daily footfall. Processed cash and card transactions accurately while maintaining attention to detail and company procedures. Assisted customers with product selection, sizing and availability to maximise sales and customer satisfaction. Maintained visual merchandising and stock levels to ensure the shop floor remained organised and presentable. Worked collaboratively with team members to meet sales targets and manage peak trading periods. Handled customer queries and issues calmly and professionally.
Worked across high-end venues, stadiums, and restaurants, including Wembley Stadium and Fulham FC, delivering professional front-of-house service. Provided high-quality customer service in busy, high-pressure environments with large volumes of guests. Managed cloakroom services, securely handling guests' personal belongings and ensuring items were stored and returned accurately. Assisted with table service, food and drink service, and restaurant polishing to maintain high presentation standards. Worked as part of large, coordinated teams to deliver smooth service during major events. Maintained high standards of professionalism, organisation, and discretion in formal environments.
Supported high-end events and venues by delivering premium customer service. Worked across various hospitality roles including food and beverage service, guest assistance, and event set-up. Maintained a professional and friendly demeanor while engaging with guests. Adapted quickly to changing environments and team dynamics to meet event needs.
Delivered high-standard bar service at VIP events and festivals. Handled high volumes of drink orders with speed and accuracy. Resolved customer concerns calmly and professionally. Helped train new staff members and supported peak service times.
Served drinks and food in a fast-paced hospitality environment. Maintained professionalism and friendliness under pressure. Ensured tables were clean, organised and guests felt welcomed. Worked collaboratively with kitchen and bar teams to deliver smooth service.
Provided front-line customer service at large-scale public events. Guided and assisted guests, ensuring safety and satisfaction. Monitored crowd behaviour and handled complaints effectively. Maintained a visible presence and upheld event protocols.
Supported back-of-house operations, including stock intake, organisation, and replenishment. Ensured accurate stock control and timely restocking to support the shop floor during peak periods. Worked closely with front-of-house teams to maintain smooth store operations. Assisted with customer service on the shop floor when required. Supported team during Easter promotions and handled high foot traffic.
Provided friendly and efficient customer service during the busy Christmas trading period. Assisted customers with product selection, gift choices, and till transactions. Handled cash and card payments accurately while maintaining a high level of attention to detail. Helped maintain visual merchandising standards and stock organisation during peak footfall. Worked as part of a team to manage high customer volumes and meet sales targets.