I am a motivated sales assistant with 2years at Harrods, skilled in customer service, merchandising, and upselling. I adapt quickly to dynamic environments, consistently delivering high-quality service and driving customer satisfaction.
Shelved and merchandised new products in visually appealing, organised displays to engage customers. Designed visually pleasing in-store and window displays to increase footfall. Explained establishment policies to customers and offered advice on selections. Assisted customers with product selection and sales, recommending items to increase transaction value.
Ensured the highest levels of guest satisfaction, making server immediately aware of special dietary requirements relayed by guests. Maintained safety and cleanliness of service area, keeping floor free of obstacles, such as spills, food and waste. Worked closely with kitchen and servers to enable accurate and timely delivery of meals, achieving on-time delivery score. Warmly greeted guests upon arrival to create welcoming atmosphere. Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards. Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas. Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. Provided service with a smile, offering courteous, helpful advice to best meet customer needs. Worked energetically to maintain efficient operations during peak trading hours. Updated product labelling and promotional pricing.