Elena Shcherbyna

Creating first class travel experiences for members (HNWC). Building relationships with key luxury hotel chains. Forming partnerships with travel agencies and tour operators to help our clients mission to create the best travel service in the world. Handling travel itineraries for HNWC. Source the best partnership agreements and deals. Create highly complex itineraries consisting of flights/private jets/hotels/transfers/guides. Offering a range of travel types across the globe according to the client's request. Booking a wide range of travel services. Help create branded travel guides and materials. Providing executive-level support to the Chief Executive Officers with their personal and business affairs particularly property searching for personal and investment purposes mainly in London, Los Angeles, Miami, Kiev and Moscow. Acting as a liaison to stockbrokers, accountants and legal counsel, managed all aspects related to the CEO's personal properties and vehicles. Coordinating projects and events exercising ability to improvise, improve procedures and meet demanding deadlines. Commanding and coordinating private and commercial travel worldwide, hotel reservations, high class transportation. Arranging all charitable and political functions. Maintaining all social media platforms (Twitter, Tumblr, Facebook, Instagram). Monitor and manage LinkedIn and other Social Media platforms on behalf of the CEO. Assisting with event and party planning for business, personal dinners, social gatherings, and philanthropy. Providing high quality support for multiple international high profile residences, setting appointments and overseeing all contractors and vendors. Coordinating intricate travel arrangements, accommodations and engagements.

Originating, agree and implement promotional and marketing activity designed to generate sales and meet company objectives; Maintaining an up to date knowledge of the market and customers to ensure effective market intelligence; Delivering constant high standards of customer service; Running the counter on a daily basis; Reviewing activity reports and financial statements to determine progress and status in attaining objectives.

Selling Company's prestige range of fragrance, skincare and cosmetics to both existing and new customers; Offering the highest level of customer service; Ensuring the retail sales targets set for the account are achieved; Cash handling/till balancing; Notifying the Area Manager/Department Manager, as appropriate, on low stock situations, particularly on key lines; Adhering to the Company merchandising and display guidelines; Run stock reports on weekly basis, conducting spot checks and working with the Operations team and Stock team to investigate negative stock and re- solve discrepancies.

Managing and controlling the overall operation of the department; Reviewing and securing the required level of profitability; Ensuring, through the Deputy and Assistant Managers, that all sections operate efficiently and that the highest standards are maintained; Driving and achieving perform- ance targets on a daily, weekly and monthly basis, identifying under-performers and missed opportunities, and mentoring for improvement; On a daily basis provide coaching-to-the-run on a sales floor, ensuring feedback is delivered efficiently and professionally, and sales opportunities are maximised, thereby driving productivity.

Maintaining customer relationships and developing regular clientele; Driving sales through customer service, team training and commercial aware- ness; Store display maintenance and merchandising; Providing strong presence and leadership on the sales floor, leading the team and driving excellence in service standards to exceed client expectations; Conducting a floor walk with the Store Manager on a daily basis to maintain awareness of product and merchandising standards, offering feedback where appropriate; Assisting Manager to oversee store operations including daily recon- ciliation reports, bank statements and sales reports to UK Finance Team and Head Office.

Designing various styles of ladies garments for production and marketing; Involved in manufacturing process and pattern cutting; Marketing re- search; Distribution.

Preparing end of day reporting, including figures, snapshot of the day, highlights, lowlights and any suggestions to improve the business; Assisting Director in day to day needs of the business and administration; Attending exhibitions like the Micam Milano Fiera as a buyer; Delivering concise and motivating morning briefings, communicating figures, key points, concerns, highlights and important feedback; Providing extensive diary management for Managing Director including arranging internal and external meetings, events and conference calls; Assisting the Managing Director by carrying out administrative and private office assignments as required

Creating methods to improve finances of the company; Negotiating prices, conditions of sale and finalising contracts; Researching sellers market within the Ukraine and countries of former Soviet Union and European Countries; Developing new business through targeted and structured out- reach initiatives with local and international businesses; Develop and deliver effective integrated marketing campaigns and communications; Managing specific marketing campaigns; implemented marketing strategies which resulted in 70% growth of customer base.

Conference and seminar management; Initiating new concepts and ideas to improve the market economy; Involved with investment policy planning; Providing high-quality support to the Minister and other colleagues within the Government Relations team to help achieve departmental objectives; Liaising with governments, regulators, central banks, development banks and other public sector stakeholders, private sector and NGOs; Manage government relations; Providing an input into strategy for development; Manage government relations; Managing specific research projects, ensuring both timely delivery and analytical excellence.

Preparing financial and company reports; Managing business relationships with high level financial executives such as Motorola, Entel, etc.

Personnel management; Supervising office staff; Handling business phone calls; Composing and preparing correspondence; Managing social as well as business correspondence; Greeting and liaising with internal and external clients and service providers; Planning itineraries, travel arrangements; Maintaining business and personal diaries; Maintaining accurate and up to date filing systems; Undertaking effective communication with the director to ensure work is presented to the standard required; Providing a professional and considered approach to all confidential information; General administration: Liaising with contractors.