Sophie Polese

Luxury and Contemporary Fashion
Previous Brands
DSV - Global Transport and Logistics
Fête Impériale
Ole Lynggaard Copenhagen
Work Experience
Head of Operations
Jan ‘21 - Jan ‘22
Fête Impériale

Managed transversal business projects to optimise operations and increasing revenue. One direct report Retail and wholesale Provided monthly sales performance reporting Exceeded revenue target by 400% by implementing stock sales, client events and signing international wholesale clients (LuisaViaRoma, Printemps Doha etc…) Increased the in store spend for VIC clients by 20% Customer experience Defined omnichannel experience guidelines and supervised client service back office operations Oversaw CRM improvement and initiatives projects (loyalty programme, email marketing campaigns) Production Enhanced cross-functional collaboration improving data reliability on the CMS by 70% Engaged in negotiations with various stakeholders across the supply chain

Sales Assistant Customer
Mar ‘20 - Jul ‘20

Copenhagen Airport - Travel Retail Sales Assistant Customer Service and clienteling

Operations Assistant
Jan ‘20 - Jan ‘21
Fête Impériale

Coordination of all ecommerce, retail and wholesale related operations Optimised stock management, reducing manual tasks by 30% Managed compliance projects including Brexit conformity and HS Code standardisation

Corporate Marketing Student Assistant
Jan ‘19 - Jan ‘20
DSV - Global Transport and Logistics

World's fourth largest freight forwarding company Corporate Marketing Student Assistant Project management across market units with the responsibility of creating international sales materials Consolidated key industry-specific information into effective sales presentations Collaborated with internal product and service owners, contributing to the successful launch of 10+ services in new markets

Sales Ambassador
Jan ‘17 - Jan ‘18
Ole Lynggaard Copenhagen

Leading Danish fine jewellery brand Built French market clientele through exceptional customer service Represented the brand at key industry events (PFW, French Chinese Luxury Business Club...)

Danish - Native
Italian - Basic
French - Native
English - Fluent
Education & Training
SDA Bocconi
Unknown - ‘23
Master of Science in Management
Copenhagen Business School
‘18 - ‘21
Bachelor's Degree - Intercultural Marketing Communication (BA)
Paris, France