Managed transversal business projects to optimise operations and increasing revenue. One direct report Retail and wholesale Provided monthly sales performance reporting Exceeded revenue target by 400% by implementing stock sales, client events and signing international wholesale clients (LuisaViaRoma, Printemps Doha etc…) Increased the in store spend for VIC clients by 20% Customer experience Defined omnichannel experience guidelines and supervised client service back office operations Oversaw CRM improvement and initiatives projects (loyalty programme, email marketing campaigns) Production Enhanced cross-functional collaboration improving data reliability on the CMS by 70% Engaged in negotiations with various stakeholders across the supply chain
Copenhagen Airport - Travel Retail Sales Assistant Customer Service and clienteling
Coordination of all ecommerce, retail and wholesale related operations Optimised stock management, reducing manual tasks by 30% Managed compliance projects including Brexit conformity and HS Code standardisation
World's fourth largest freight forwarding company Corporate Marketing Student Assistant Project management across market units with the responsibility of creating international sales materials Consolidated key industry-specific information into effective sales presentations Collaborated with internal product and service owners, contributing to the successful launch of 10+ services in new markets
Leading Danish fine jewellery brand Built French market clientele through exceptional customer service Represented the brand at key industry events (PFW, French Chinese Luxury Business Club...)