Alisha Nembang
With hands-on retail experience at Pret A Manger and Himalayan Java Coffee, I excel in till operation, customer service, and floor management. I adapt quickly to fast-paced retail environments, handle guest concerns professionally, and am fluent in English, Nepali, and Hindi.
Operated the till. Managed daily floor operations to ensure efficient and consistent customer service. Resolved guest concerns effectively to enhance customer satisfaction and experience.
Designed structured lesson plans that addressed all four IELTS components: reading, writing, listening and speaking. Fostered student confidence and motivation through goal-setting and exam strategy sharing to enhance exam performance. Maintained a high standard of professional conduct and time management in a formal educational setting.
Ensured consistency and quality while preparing and serving coffee, food and other beverages to the customers. Directed daily floor operations, ensuring strict adherence to quality and service consistency. Managed stock procurement and inventory, maintaining compliance with health and safety regulations. Proactively resolved guest feedback, utilizing service recovery techniques to ensure a premium experience.