Joanna Zalega
I offer strong customer service skills from luxury hospitality, excelling in guest engagement, upselling, and teamwork. Adaptable and reliable, I thrive in dynamic environments and am passionate about delivering outstanding service and creating a positive, energetic retail experience.
Managed bookings, guest arrivals, and phone inquiries as receptionist. - Learned and used OpenTable and SevenRooms reservation systems. - Handled email communications and completed daily logbooks. - Promoted to waitress, delivering high-end table service. - Transferred to Yauatcha City after Hakkasan Hanway closed. - Maintained exceptional service in a high-pressure, luxury dining environment.
Served drinks and maintained a clean, well-stocked bar. Provided friendly, efficient service in a busy pub environment.
Progressed from runner to drinks runner, then promoted to waitress. Cross-trained as receptionist; managed bookings, guest greetings, and phone inquiries. Built strong guest rapport and supported onboarding of new team members.