Joanna Zalega
I offer strong customer service skills from luxury hospitality, excelling in guest engagement, upselling, and teamwork. Adaptable and reliable, I thrive in dynamic environments and am passionate about delivering outstanding service and creating a positive, energetic retail experience.
As a senior waitress my responsibility was to make guests comfortable and have a good experience at the restaurant . I was required to take an order as for any allergies , intolerance and preference and make the right suggestions.
Handled guest check-ins and reservations, verified hotel inclusions, and processed room charges and payments accurately. Delivered front-of-house service in a high-end restaurant environment and supported multiple venues within the Tao/Hakkasan Group as needed.
Managed bookings, guest arrivals, and phone inquiries as receptionist. - Learned and used OpenTable and SevenRooms reservation systems. - Handled email communications and completed daily logbooks. - Promoted to waitress, delivering high-end table service. - Transferred to Yauatcha City after Hakkasan Hanway closed. - Maintained exceptional service in a high-pressure, luxury dining environment.
Served drinks and maintained a clean, well-stocked bar. Provided friendly, efficient service in a busy pub environment.
Progressed from runner to drinks runner, then promoted to waitress. Cross-trained as receptionist; managed bookings, guest greetings, and phone inquiries. Built strong guest rapport and supported onboarding of new team members.